Re-installation of Internet 2011

Scholar

Re-installation of Internet 2011

I am trying to re-install Internet 2011 after having to re-install Windows XP.

The installation accepts the sub key OK, but the installation stops halfway though.

When I re-installed Windows I formatted the partition so it was completly clean. 

Any advice would be appreciated.

5 REPLIES 5
F-Secure Product Expert

Re: Re-installation of Internet 2011

Hi djacks,

Any error message? Kindly provide us a screenshot or describe more details on this error.

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

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Scholar

Re: Re-installation of Internet 2011

Hello Jayson,

 

I do not get an error message.

Message on screen is:-

 

<  Installation was not completed.

All software components could not be installed. The failed components : Virus & Spy Protection, Firewall,

Spam Control, Parental Control, Deep Guard, Cisco NAC Support, E-Mail Scanning, Web Traffic Scanning,

Please remove the old installation, and install the product again. To use the current product installation

restart the computer >

 

Regards,

David 

F-Secure Product Expert

Re: Re-installation of Internet 2011

Hi djacks,

Please check if you have the latest Windows XP sp3 and WIndows Installer 4.5 installed. If not, kindly upgrade both.

Windows XP sp3:
http://www.microsoft.com/en-us/download/details.aspx?id=24

WIndows Installer 4.5:
http://support.microsoft.com/kb/942288

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Scholar

Re: Re-installation of Internet 2011

Hello Jason,

 

It looks as though the Windows Installer was corrupted when I re-installed Windows XP.

I had used the quick format

I re-installed Windows again, but used the full format.and not the quick one.

This time the F-secure programme loaded up OK and is running fine.

It looks as though the quick format does not always clear everything.

A salutory lesson for me!

Many thanks for your help.

 

Best Regard,

David

 

Highlighted
Scholar

Re: Re-installation of Internet 2011

I remember having the same problem once. Where my XP OS is not working so I was forced to upgrade to Windows 7. So far everything is working just great.