Problem purchase F-Secure Total

Prata · May 2019

Hi,

i want to purchase your offer F-Secure Total, but when i enter my email in my order information, it raises a message that says that the email i entered already exists and i should log in into my account and purchase inside of it. But when i enter my account i only see F-Secure Safe and nothing else, and in this case i want to buy F-Secure Total, that do not appear in my account.

Thank you.

Ukko · May 2019

Hello,

I am only an F-Secure user (their home solutions).

If "offer" is pinned to your certain email - then good to contact official Support Channels for assistance:

https://www.f-secure.com/en/web/home_global/contact-support

If it is "public" offer - then good to check more about it. For example, maybe this is only for "freshly" created account. As a result, need to create another account (another email).

In addition, maybe your experience is about "upgrade" from SAFE to TOTAL. If so, I think that there should be renewal background. Otherwise, there was a discussion recently:

https://community.f-secure.com/t5/F-Secure-SAFE/Cannot-upgrade-to-Total/td-p/117120

Thanks!

Prata · May 2019

Hi,

I have used chat to solve this problem and they have upgraded my account wich have Safe to Total subscription and in this case i can use the current promotial offer. I have never purchased any product just used trial version of F-Secure Safe.

Thank you.

Problem purchase F-Secure Total

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