I have a recurring problem with My F-Secure SAFE telling me that first I had no subscription. It states that my subscription was cancelled. I called Cleverbridge and confirmed that I was charged once on order reference number please ask me F-Secure for number the original SAFE subscription then I paid another 19 something dollars for another subscription via reference number please ask F-Secure for number then called customer tech support and I had reset my password multiple times on my own. They sent me a password reset link and I used that link and then my account and devices were restored. I just signed in now and I get the same error message again that my subscription is cancelled? I would please like assistance in this very confusing matter. Thank you very much in advance.Rich Walston
I also have contacted Cleverbridge of course to get answers. They then told me it was not email@example.com but the following : e-mail of XXXXX@XXX.com. You can use this e-mail to log-in and activate your account. This would be an acceptable answer if when I put the XXXXX@XXX.com address in. The F-Secure safe kicked it back stating that there is no account associated with that e-mail at all. In red letters.
This puts me back at square one because somehow by you guys at F-Secure reseting the password on XXXXXXX@XXX.com it fixed it and my account was available again. Then my second login it was giving me the account was cancelled message. Once again this is really preplexing. hmmmm....
EDIT: REMOVED PERSONAL DATA
Hi Chris sy this is still so bad and I am so very sorry I missed your kind reply asking how it was going so long ago. This is consistent battle and it seems to have something to do with the Neighbors screwing up all my wireless connections. The cable company picked up a wireless bridge over there but then why it says on your site consistently that my subscription was completely cancelled and I got a refund when I did no such thing. I think it is time. To resolve this once and for all. It is time for me to move forward and close this door and these neighbors need to do that as well.
This topic has been closed due to inactivity. If you would like to discuss this topic further, please start a new post.
You can reference this topic in your post by adding this link:
Visit the Community
Check our Forums or How-to & FAQs for advice or answers
View User Guides
Refer to our getting started guides and product manuals
Talk to our Support and get answers to your questions