Persistent renewal requests
I renewed my F-Secure subscription on 3 January 2017 for three computers and almost every day, I receive rnewal notices, now with imminent expiry, on all three. I enter the key and the message tells me the subscrition is valid until 31 december 2017, then next day, another renewal notice. How can this be resolved?
Comments
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Have you checked in your SAFE Portal that the valid and correct subscription is displayed?
Are these email notifications, or are you getting on-screen popups from within the program?
If on-screen popups, then it might be worth right clicking the system tray icon (by your clock), and select Check for Updates, as this should force a sync with the licensing server, and may stop the popups.
If you're getting email notifications, or your SAFE Portal is not showing the correct subscription, then I can only suggest that you raise a Support Ticket and get them to check your account status.
