Persistent renewal requests

I renewed my F-Secure subscription on 3 January 2017 for three computers and almost every day, I receive rnewal notices, now with imminent expiry,  on all three. I enter the key and the message tells me the subscrition is valid until 31 december 2017, then next day, another renewal notice. How can this be resolved?

F-User9

Comments

  • SimonSimon Posts: 2,633 Superuser

    Have you checked in your SAFE Portal that the valid and correct subscription is displayed?

     

    Are these email notifications, or are you getting on-screen popups from within the program? 

     

    If on-screen popups, then it might be worth right clicking the system tray icon (by your clock), and select Check for Updates, as this should force a sync with the licensing server, and may stop the popups.

     

    If you're getting email notifications, or your SAFE Portal is not showing the correct subscription, then I can only suggest that you raise a Support Ticket and get them to check your account status.

     

     

  • These are pop-up notifications. Right-clicking the system tray icon does not give the option to Check for Updates.

    F-User9
This discussion has been closed.