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Parental Controls in SAFE 17.4

Aspirant

Parental Controls in SAFE 17.4

Seems Parental Control is switched on by default in F-Secure SAFE 17.4 for Mac. How do I switch it off?

 

EDIT: Title

9 REPLIES 9
F-Secure Employee

Re: Parental Controls in SAFE 17.4

Hi Rowin,

 

Welcome to F-Secure Community !

 

Here is the steps to switch off Parental Control in F-Secure SAFE for Mac:

 

Go to SAFE Account https://my.f-secure.com, login in to your account with your username and password > Click on My child's device > Select Time Limits and click the On/Off button at the top right & the same steps for Content Filtering.

 

Thank you

 

 

Aspirant

Re: Parental Controls in SAFE 17.4

Hi Pavitra,

 

Thank you for your reply. Unfortunately I don't have a SAFE account.

F-Secure SAFE is included with my internet access subscription.

 

I informed my internet provider something is wrong with the download.

I never had any issues with previous versions of F-Secure SAFE.

 

Kind regards

F-Secure

Re: Parental Controls in SAFE 17.4

Hey Rowin,

 

I'd suggest you to contact your internet provider to guide you how to turn on Parental Controls. 

Aspirant

Re: Parental Controls in SAFE 17.4

Hi TifaOng,

 

Thank you, I did. My internet provider forgot to implement the feature.

Their advice: switch off Browser Protection. Not really a solution.

 

 

Kind regards

F-Secure

Re: Parental Controls in SAFE 17.4

Hey Rowin,

 

 

Do you mean you need to turn off Browsing Protection so you can enable Parental Controls?

 

Can I know what's your internet provider? I can check if how the Parental Control was implemented for your provider.

Aspirant

Re: Parental Controls in SAFE 17.4

Hi TifaOng,

 

My ISP is XS4ALL in The Netherlands. Mac users can't disable Parental Controls.

Aspirant

Re: Parental Controls in SAFE 17.4


@TifaOng wrote:

I can check if how the Parental Control was implemented for your provider.


Hi @TifaOng,

 

Did you already contact XS4ALL about this?

 

The information from XS4ALL is that they get a customized F-Secure implementation and that F-Secure decides which components are enabled.

 

Thanks!

 

Superuser

Re: Parental Controls in SAFE 17.4

Hello,


Sorry for my reply. I am only an F-Secure user (their home solutions).

 

Did you already contact XS4ALL about this?
The information from XS4ALL is that they get a customized F-Secure implementation and that F-Secure decides which components are enabled.

Sounds that your experience is about such trouble:

 

Or 'one fix' can be valid for both situations.

 

Thanks!

Aspirant

Re: Parental Controls in SAFE 17.4

Hi @Ukko,

 

Thanks for this information!

 

Indeed this is the problem and good to read a fix will be released:

 

"That being said , the issue is Safe activation component makes Parental Control enabled even this feature is not avialable for the customers to manage, as result the websites with Categorization Shopping & bidding are automatically Blocked.

Our backend has managed to reproduce the problem and still working on it as soon as the fix will be released through F-secure Update in the next maintenance release for F-secure Safe for Mac 17.4 R1.

ETA expected to be in next two weeks ( Mid of November 2018). Meanwhile, we apologise for the inconvenience that it may have caused you, and we appreciate your understanding as we continue to improve our customer experience."