Parental Controls in SAFE 17.4

Seems Parental Control is switched on by default in F-Secure SAFE 17.4 for Mac. How do I switch it off?

 

EDIT: Title

Comments

  • Pavitra
    Pavitra Posts: 81 Former F-Secure Employee

    Hi Rowin,

     

    Welcome to F-Secure Community !

     

    Here is the steps to switch off Parental Control in F-Secure SAFE for Mac:

     

    Go to SAFE Account https://my.f-secure.com, login in to your account with your username and password > Click on My child's device > Select Time Limits and click the On/Off button at the top right & the same steps for Content Filtering.

     

    Thank you

     

     

  • Rowin
    Rowin Posts: 4

    Hi Pavitra,

     

    Thank you for your reply. Unfortunately I don't have a SAFE account.

    F-Secure SAFE is included with my internet access subscription.

     

    I informed my internet provider something is wrong with the download.

    I never had any issues with previous versions of F-Secure SAFE.

     

    Kind regards

  • TifaOng
    TifaOng Posts: 32 Former F-Secure Employee

    Hey Rowin,

     

    I'd suggest you to contact your internet provider to guide you how to turn on Parental Controls. 

  • Rowin
    Rowin Posts: 4

    Hi TifaOng,

     

    Thank you, I did. My internet provider forgot to implement the feature.

    Their advice: switch off Browser Protection. Not really a solution.

     

     

    Kind regards

    Fritzz
  • TifaOng
    TifaOng Posts: 32 Former F-Secure Employee

    Hey Rowin,

     

     

    Do you mean you need to turn off Browsing Protection so you can enable Parental Controls?

     

    Can I know what's your internet provider? I can check if how the Parental Control was implemented for your provider.

    Fritzz
  • Rowin
    Rowin Posts: 4

    Hi TifaOng,

     

    My ISP is XS4ALL in The Netherlands. Mac users can't disable Parental Controls.

  • Fritzz
    Fritzz Posts: 10

    @TifaOng wrote:

    I can check if how the Parental Control was implemented for your provider.


    Hi @TifaOng,

     

    Did you already contact XS4ALL about this?

     

    The information from XS4ALL is that they get a customized F-Secure implementation and that F-Secure decides which components are enabled.

     

    Thanks!

     

    Rowin
  • Ukko
    Ukko Posts: 3,356 Superuser

    Hello,


    Sorry for my reply. I am only an F-Secure user (their home solutions).

     

    Did you already contact XS4ALL about this?
    The information from XS4ALL is that they get a customized F-Secure implementation and that F-Secure decides which components are enabled.

    Sounds that your experience is about such trouble:

     

    Or 'one fix' can be valid for both situations.

     

    Thanks!

    Fritzz
  • Fritzz
    Fritzz Posts: 10

    Hi @Ukko,

     

    Thanks for this information!

     

    Indeed this is the problem and good to read a fix will be released:

     

    "That being said , the issue is Safe activation component makes Parental Control enabled even this feature is not avialable for the customers to manage, as result the websites with Categorization Shopping & bidding are automatically Blocked.

    Our backend has managed to reproduce the problem and still working on it as soon as the fix will be released through F-secure Update in the next maintenance release for F-secure Safe for Mac 17.4 R1.

    ETA expected to be in next two weeks ( Mid of November 2018). Meanwhile, we apologise for the inconvenience that it may have caused you, and we appreciate your understanding as we continue to improve our customer experience."

    Ukko
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