Lag in completing installation and detecting Eicar files on first install.

Senior Advisor

Lag in completing installation and detecting Eicar files on first install.

After installing/uninstalling FSIS on several snapshots, I have noticed that there is a lag of about 10-20 minutes before ALL the initial files/updates are successfully installed.

 

The install seems to be in two parts;

 

1. The initial download takes about 7 minutes (on my connection) after which the Window states that the update was successful; this is confirmed after carrying out an update check from the tray icon which shows that the "Update check was successful and your product is already up to date". This therefore suggests that installation of the product is now completed.

 

But this is not true as the main Status Window shows "Updating virus and spyware".   Further, during this time the Eicar files cannot be detected.

 

2. About  10 minutes later, another download is triggered and eventually the Status Window now shows that "All security features are now up to date". After this time the Eicar files can now be detected.

 

 

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Overall, IMHO, an AV/Malware Suite should provide full protection after the initial install and not after a FURTHER update to unlock all its features. A lot can potentially happen in a 10 minute window.

 

Do the above observations suggest that protection by FS is not fully functional until after the longer, second update on a first install?

 

 

23 REPLIES 23
Superuser

Re: Lag in completing installation and detecting Eicar files on first install.

Mine took a second reboot to get fully updated after the initial install.  I noticed it hadn't fully updated, and didn't appear to be doing so, so I didn't wait 10 minutes, I just rebooted. and then the updates completed.  I haven't actually uninstalled it since, as my upgrades have all completed successfully from within the program.

Senior Advisor

Re: Lag in completing installation and detecting Eicar files on first install.

Therefore, it appears that you need either to reboot your machine or wait at least 10 minutes before the program is fully updated/fully functional/detects the Eicar files.

 

So the initial Window which states that you have successfully updated the program is not true.

 

Maybe during the install process, a further final window/pop up can be added stating "So the program can be fully updated ------------------"  

 

suggestions;

 

1. "Reboot your machine to complete the installation/update process".

 

2. " Re-Check for Further Updates from within the Tools Window".

 

3. " At the end of this update process make sure that all security features are up to date as shown in the main GUI". ( this latter point is important for successful testing with the Eicar files/providing full functionality ). 

 

Or maybe some extra information about the installation process/testing with the Eicar files can be added to the Help-file/knowledge base?

 

Experienced users know what to look out for to check for a successful update of a program/testing with Eicar.

 

But my main concern is that the average Joe will not reboot or wait 10-20 minutes, as he was not told to do so, and may therefore go online before the program is fully updated/functional.

 

Can one of the F-Secure experts explain why the initial update process appears to be in two parts? 

 

 

 

 

F-Secure

Re: Lag in completing installation and detecting Eicar files on first install.

Hi Blackcat,

 

During the "Updating virus and spyware" session, basically yes the product is not fully functional yet because it is still downloading the latest virus defintion updates.

 

Also, it is not accurate to say that the intial update is splitted into 2 parts. The "second" part that you are referring to is most likely the Aquarius update in which it is the biggest update and has detection for Eicar file.

 

But yes, you have a valid point. I will surely bring this higher accordingly.


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Best regards,
Fendy

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Highlighted
Senior Advisor

Re: Lag in completing installation and detecting Eicar files on first install.

Hi Fendy

 

thanks for the reply.

 

Can I ask when the Bankguard functionality begins to start? Again is it after the Aquarius update?

F-Secure

Re: Lag in completing installation and detecting Eicar files on first install.

Hi Blackcat,

 

Normally the Aquarius update would be the last to be installed.

 

By "Bankguard", are you actually referring to Banking Protection feature? If yes, it would be before Aquarius. This is under Online Safety update.

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Best regards,
Fendy

 

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Supporter

Re: Lag in completing installation and detecting Eicar files on first install.

Same thing I wondered as far as Blackcat's general idea..it takes a heck of a long time to get the initial virus defs. to install, and I have done the same thing as Simon, waited a bit and restarted the PC, to have it show all is updated (I have 30Mbps cable internet, so it must be a program/server issue?).

 

Thanks for considering bringing this to upper tier techs attention, Fendy, as a heads up for users during F-Secure install of the lengthy initial update time, would be a nice warning before proceeding with browsing/file downloads. Kudos for your post # 4.

Senior Advisor

Re: Lag in completing installation and detecting Eicar files on first install.

The "second" part of the initial scan is due to the loading of the Aquarius/Bitdefender engine and signatures; and there are a LOT of signatures in that part of the update. 

Supporter

Re: Lag in completing installation and detecting Eicar files on first install.

It was a good and informative thread you started, Blackcat, as I've wondered what was going on with such a long install update process. You just asked more questions and had more observations than the "normal" user, in which case we learned more in depth information with yours and Fendy's back and forth dialogue :)

Senior Advisor

Re: Lag in completing installation and detecting Eicar files on first install.

Yeah... It take a while to install the updates.

 

The Long and Winding Road man.(Beatles)

 

 

 

You can view it via Open Common Settings. Under Download option.

 

Check the status.

 

It will indicate as installed when it has completed the install and updating the files downloads.

 

 

I had simillar problem downloading and updating to a newer TP96 beta release which I am using now.

 

I found that F-Secure Fumble on the Eicar SSL files while downloading.

 

There is no notification to stop the file being downloading.

 

It can only detect if you do a full scan.

 

The heuristic detections need to be further fine tune.

 

Why F-Secure did not fix these bugs!