Thanks for your help Nikk. but still no luck.. I havre uninstalled VMS, checked time/date, timezone. Don't have another computer to try so have raised the problem with support
If you have a smartphone or tablet, try from that. Don't know if the SAFE portal works from those, but if you have one just try and see.
ps. I searched the net for the certificate error you got and most of the hits for people having those problems were running Internet Explorer 8 which is a very old version, and the latest supported version for Windows XP. So if you have XP I think you should consider getting a newer Windows version.
Having now followed your instructions F secure has installed and is working. What a shame Virginmedia didnot put this information out in their original email. As a result even though I have only installed F secure on my Desktop and laptop as far as F secure is concerned I have used 3 licences.
I will also have to contact my daughter to make sure her installation is functional as she too was unaware of the special requirments for those with virginmedia security on their machines.
Glad you got it solved. I agree Virginmedia should have informed their customers more explicitly, especially about the additional removal tool. Instead unfortunately users think that the problem is with the F-Secure product when it actually is with Virgin Media Security not being correctly removed, giving new F-Secure customers a bad first time experience of F-Secure even though F-Secure is not the reason for the problem.
You can never lose a license! If you have for example 3 licenses and in your case you have 2 active ones and one ghost("dead") license, next time you install on a 3rd computer and enter your subscription key you'll get a message that all licenses are already used and you'll be asked if you want to move a license. The product will detect which license haven't been used recently. In your case the "dead" license from the first install you did will be moved to the 3rd computer.
Then it will still show 3 used licenses, but now all 3 are active licenses.
Thanks for that. When the Ubuntu version is available (beyond Beta) I'll install that (I dual boot on laptop and third machine is ubuntu only) So I'll move a licence for that
Can anyone advise?
I am a Virgin Media customer and I have tried to install FS but failed. I have followed the various helpful advice
and all to no avail the program loads to circa 77% then fluctuates but hangs at circa 99%.
I have spent hours on what is described as an easy task and am about to give up.
The only thought I have is the spec for the FS program requires
Processor: Intel Pentium 4 or equivalent.
I have Intel Celeron processor T3100 does anyone know is this is classed as equivalent? My OS is Windows 7 64-bit
It may be that my PC will not support the program! Or had anyone got any further ideas.
Yours very frustrated.
Karen, sounds like you have a fairly new PC so the requirements shouldn't be the problem. If they were you probably would have received a specific message about it at the beginning of the installation. The Celeron T3100 is a newer and more powerful(dual-core) processor than Pentium 4.
Follow Simon's advice, especially about the specific additional removal tool for Virgin Media Security: "UserCommunity-Uu-RpsUU.exe". It's in the first post of this thread, on page 1.
If you are unsure about having removed all other security products, download AppRemover and let that check your computer. When it shows a list if installed "Security Applications", write them down and then exit the application without letting it remove anything. If it finds any, get back to us and we'll help you decide if you should remove them or not.
License management in SAFE is a little bit different.
You don't have license keys anymore.
You do all the license/device management in your MySafe portal.
If you want to install a computer, you just click install in the portal.
If there are no seats available, you can remove a installation from the portal.
No entering of license keys anymore. No wondering which key was used on which device. No guessing of expiration dates and no need to "move" licenses around.
You have everything in one place :)
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