Finder does not locate/lock

rrt
rrt Posts: 1 New Member
in Web Browsing

I have gps on, wifi, mobiledata -on . I have "on green" the find, lock, alarm on SAFE app. I go onto mysafe.com and choose the android icon, click locate, and round the circle goes until it says  perhaps the phone is "turned off" (it's not).

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  • Ukko
    Ukko Posts: 3,962 Superuser

    Hello,

     

    Maybe there is certain trouble with F-Secure SAFE Finder feature;

     

    Recently created topic --> also about potential related description (but where possible to 'locate', but not possible to 'lock' device):

    https://community.f-secure.com/t5/F-Secure-SAFE/Finder-does-not-lock-my-device/td-p/96998

     

    Where was only some unofficial suggestions (and feedback did not comes); With your situation -> what if something preventing to load/get information under portal-website (or kind of this and it trigger 'wrong' suggestion about 'phone' is turned off);

     

    Do you able to try contact F-Secure Support Channels and ask them for certified help with proper investigation?

     

    https://www.f-secure.com/en/web/home_global/contact-support

     

    Or if not -- maybe later comes reply/response from official F-Secure Staff/Team under community;

     

    Thanks!

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