Finder does not locate/lock

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rrt
Scholar

Finder does not locate/lock

I have gps on, wifi, mobiledata -on . I have "on green" the find, lock, alarm on SAFE app. I go onto mysafe.com and choose the android icon, click locate, and round the circle goes until it says  perhaps the phone is "turned off" (it's not).

1 REPLY 1
Superuser

Re: Finder does not locate/lock

Hello,

 

Maybe there is certain trouble with F-Secure SAFE Finder feature;

 

Recently created topic --> also about potential related description (but where possible to 'locate', but not possible to 'lock' device):

https://community.f-secure.com/t5/F-Secure-SAFE/Finder-does-not-lock-my-device/td-p/96998

 

Where was only some unofficial suggestions (and feedback did not comes); With your situation -> what if something preventing to load/get information under portal-website (or kind of this and it trigger 'wrong' suggestion about 'phone' is turned off);

 

Do you able to try contact F-Secure Support Channels and ask them for certified help with proper investigation?

 

https://www.f-secure.com/en/web/home_global/contact-support

 

Or if not -- maybe later comes reply/response from official F-Secure Staff/Team under community;

 

Thanks!