Yes, obviously the diag info is vital but I have run the tool on a second, virtually identical, PC and it has the same result.
The reports are not where they should be....ie:- 'C'/users/Name/appdata/Fs...'number'.tmp.....on both PCs.
Thought they might be 'hidden' but changed both to 'Show hidden files folders' etc.
Keep getting the F-Secure 'upgrade' reminders on my two other PCs but will hang on for now!
I later tried the tool from 'programmes/F-Secure on the PC (Downloaded it from F-Secure prior to this).....and still couldn't find where the file was saved on both PCs....very odd!
Reply from support to uninstall and reinstall which I have just done......I now wait to see if I get calls from the other room saying...."It's not working again"......Here's hoping
I looked at the code and there is a problem; if support tool can't find Desktop directory it will fall back to the executable directory. Unfortunately it's executed from a temporary directory that gets deleted when it's done, so it's no wonder you can't find the package. I will create an internal bug report of this.
Meanwhile, you can manually specify the output file from command line to support tool like this (run from command-line):
fsdiag_standalone.exe --out c:\your\path\here\fsdiag.7z
Thank you for that information.....I did hope that I wasn't being stupid
The reinstallation resolved the problem and I have since upgraded my other Windows 8.1 PC with no further errors.
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