Switch on PC (Windows 8.1).
F-Secure loads and updates.....all is well. (and updates hourly thereafter)
After a short period of time the F-Secure screen changes to 'Your PC is not protected' (with the red cross)...and says check for updates.
All updates are correct.
The PC was offered an F-Secure upgrade one or two days ago and I accepted....that is the only pertinent activity I can think of.
PC scans are clear.
Before I upgrade 2 other PCs I need to resolve this problem.....Please?
I looked at the code and there is a problem; if support tool can't find Desktop directory it will fall back to the executable directory. Unfortunately it's executed from a temporary directory that gets deleted when it's done, so it's no wonder you can't find the package. I will create an internal bug report of this.
Meanwhile, you can manually specify the output file from command line to support tool like this (run from command-line):
fsdiag_standalone.exe --out c:\your\path\here\fsdiag.7z
This topic has been closed due to inactivity. If you would like to discuss this topic further, please start a new post.
You can reference this topic in your post by adding this link:
Visit the Community
Check our Forums or How-to & FAQs for advice or answers
View User Guides
Refer to our getting started guides and product manuals
Talk to our Support and get answers to your questions