F-Secure 2013 bought 2.03.2013. Product installed and worked properly. After Microsoft automatic update when closing the computer yesterday 23.03.2013 and new-opening today 24.03.2013 F-Secure 2013 program does not run at all (checked from Windows Task Management), there is no icon on the task bar (down-right corner icons).
However the program exists on the harddisk (all programs-f-secure folder: F-Secure and Support Tool -programs).
What is the problem with F-Secure, and what to do next?
Studing the log file...:
Computer starts - time 10:22
2013-03-24 10:22:52.869 [04d4.006c] I: *** LOGGING STARTED *** (UTC+2:00, session: 0x0)
2013-03-24 10:22:53.811 [04d4.006c] I: F-Secure Automatic Update Agent for WIN32 1.05.1052: Agent started
2013-03-24 10:23:01.519 [04d4.006c] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-03-24 10:25:21.265 [04d4.0cf0] I: Downloaded 'F-Secure Aquarius Update 2013-03-24_03' - 'aquawin32' version '1364105888' from guts.sp.f-secure.com, 285482488 bytes (download size 3256277 bytes)
2013-03-24 10:25:24.821 [04d4.006c] I: Update check completed successfully.
2013-03-24 10:31:14.797 [04d4.0b88] I: Installation of 'F-Secure Aquarius Update 2013-03-24_03' : Success
2013-03-24 10:31:29.374 [04d4.006c] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-03-24 10:31:32.674 [04d4.006c] I: Update check completed successfully. No updates are available.
Starting to work w/ computer - time 11:30
Found out the F-Secure is not running
User run the Support tool from the computer's programlist
2013-03-24 11:31:29.348 [04d4.006c] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-03-24 11:31:33.575 [04d4.006c] I: Update check completed successfully. No updates are available.
User manually starts the F-Secure from the computer's programlist - time 12:00
User manually checks the recent updates
2013-03-24 12:00:57.234 [04d4.006c] I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-03-24 12:02:45.819 [04d4.10ec] I: Downloaded 'F-Secure Aquarius Update 2013-03-24_04' - 'aquawin32' version '1364116724' from guts.sp.f-secure.com, 285562301 bytes (download size 411639 bytes)
2013-03-24 12:02:46.788 [04d4.006c] I: Update check completed successfully.
User namually check this logfile.
The q is - could it be possible that F-Secure started normally in the morning but after "Aquarius" update the internet security had been shut down and MS update had nothing to do w/ this?
The other q is ... what is this "Aquarius", what is it for, could it be the reason of disabling of F-Secure???
Aquarius is one of scanning engines and it's very hard to say wheter it caused the client starting problem or not. I would recommend to reinstall the client and if the problem recurs please open support ticket and send fsdiag to us.
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