F-Secure does not run after F-Secure Aquarius Update?

Problem description:

F-Secure 2013 bought 2.03.2013. Product installed and worked properly. After Microsoft automatic update when closing the computer yesterday 23.03.2013 and new-opening today 24.03.2013 F-Secure 2013 program does not run at all (checked from Windows Task Management), there is no icon on the task bar (down-right corner icons).

 

However the program exists on the harddisk (all programs-f-secure folder: F-Secure and Support Tool -programs).

What is the problem with F-Secure, and what to do next?

 

Studing the log file...:

 

=================

Computer starts - time 10:22

 

2013-03-24 10:22:52.869 [04d4.006c]  I: ***  LOGGING STARTED  *** (UTC+2:00, session: 0x0)

2013-03-24 10:22:53.811 [04d4.006c]  I: F-Secure Automatic Update Agent for WIN32 1.05.1052: Agent started

2013-03-24 10:23:01.519 [04d4.006c]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...

2013-03-24 10:25:21.265 [04d4.0cf0]  I: Downloaded 'F-Secure Aquarius Update 2013-03-24_03' - 'aquawin32' version '1364105888' from guts.sp.f-secure.com, 285482488 bytes (download size 3256277 bytes)

2013-03-24 10:25:24.821 [04d4.006c]  I: Update check completed successfully.

2013-03-24 10:31:14.797 [04d4.0b88]  I: Installation of 'F-Secure Aquarius Update 2013-03-24_03' : Success

2013-03-24 10:31:29.374 [04d4.006c]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...

2013-03-24 10:31:32.674 [04d4.006c]  I: Update check completed successfully. No updates are available.

 

Starting to work w/ computer - time 11:30

Found out the F-Secure is not running

User run the Support tool from the computer's programlist

 

2013-03-24 11:31:29.348 [04d4.006c]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...

2013-03-24 11:31:33.575 [04d4.006c]  I: Update check completed successfully. No updates are available.

 

User manually starts the F-Secure from the computer's programlist - time 12:00

User manually checks the recent updates

 

2013-03-24 12:00:57.234 [04d4.006c]  I: Connecting to guts.sp.f-secure.com (no BW proxy, no HTTP proxy)...

2013-03-24 12:02:45.819 [04d4.10ec]  I: Downloaded 'F-Secure Aquarius Update 2013-03-24_04' - 'aquawin32' version '1364116724' from guts.sp.f-secure.com, 285562301 bytes (download size 411639 bytes)

2013-03-24 12:02:46.788 [04d4.006c]  I: Update check completed successfully.

 

User namually check this logfile.

====================

 

The q is - could it be possible that F-Secure started normally in the morning but after "Aquarius" update the internet security had been shut down and MS update had nothing to do w/ this?

 

The other q is ... what is this "Aquarius", what is it for, could it be the reason of disabling of F-Secure???

Comments

  • Jari-PJari-P Posts: 79 F-Secure Product Expert

    Hello auser,

     

    Aquarius is one of scanning engines and it's very hard to say wheter it caused the client starting problem or not. I would recommend to reinstall the client and if the problem recurs please open support ticket and send fsdiag to us.

This discussion has been closed.