I was trying to contact support but chat was closed, so decided to publish it here. The same issue will be sent over tomorrow to support team directly.
I have installed F-Secure Safe on my kid's phones ( Huawei P10 Lite and Huawei Y5 ). Everything was working in a correct manner, but suddenly I have discovered that connection to my daughter's phone was lost. Safe was disabled, and it took me a while till I found the cause. F-Secure Safe would disable itself automatically when the phone is switched to Ultra Power Saving mode. It is not activated any more after the phone comes back to normal mode. It is a major bug that ruins the whole product. It takes several weeks for anybody to realise how easy it is to overcome this protection. I would really appreciate you fixing it as soon as possible, as I will consider changing to other product.
I'm only F-Secure user (their home solutions).
Sounds that this one Knowledgebase article (with potential workaround?! or inability to fix on F-Secure side):
is about your noted trouble.
Thanks for the link! It is exactly the issue I was referring to. All the symptoms are in there except for the cure. Ultra Power Saving mode just turns it off and it is not active any more upon switching to normal power state. Just curious whether there is a solution for that because all other benefits and features of the Safe Product do not matter if the kid ( or anybody else ) can easily switch it off. It is like having a bulletproof main door and leave the back door to the yard wide open.
If potential workaround from Knowledgebase article:
-- On your Huawei device, go to Settings > Advanced Settings. -- Select Battery manager > Protected apps. -- Find F-Secure SAFE from the list and toggle the switch to the On position.
is not useful (and F-Secure SAFE or only Parental Control is disabled anyway)... sounds that it is not a good situation. Good to receive some official words from F-Secure.
Just curious whether there is a solution for that because all other benefits and features of the Safe Product do not matter if the kid ( or anybody else ) can easily switch it off.
I think that not really anyone do able to do it; but only kind of 'administrator' (owner) of device.
Because it is a system(?) application or design -> likely that it is enough powerful for rule over the Security Software too (otherwise malware do able to trick such system settings too).
I'm not friendly with Android platform, but probably F-Secure SAFE with some tweaks for prevent actions like remove/delete/uninstall/disable F-Secure SAFE by common steps when there is 'kids profile in use'.
With my feelings -> if noted potential workaround is 'valid' -> I'm not sure if it is possible to prevent further access to this part of settings by F-Secure application (maybe - yes; as internal tweak); or some additional steps are required.
This is absolutely something that must be taken care of. Kids are always running their phones out of battery and use the ultra power save mode quite much. My kid has HUAWEI Y560-L01. He has the F-Secure and all the family rules turned off quite often. Smart kids learn the inactivation pattern quite quickly.
Just tested this "ignore battery optimization" solution and it does nothing. If I toggle super battery saver on and off, it turns F-Secure off every time.
Clearly Safe will be of no value once he figures out this workaround.
When is this getting fixed? I will not renew my subscription for useless software!
Sorry for my reply. I am also only an F-Secure user (their home solutions).
Does your experience is also about statement (from one of replies) that: """""ignore battery optimization does not nothing"""""?
Or your experience is about main trouble (if so - did you try to use "ignore battery optimization"-option? Described there: https://community.f-secure.com/t5/F-Secure-SAFE/Why-does-F-Secure-SAFE-go/ta-p/99546)?
Safe is just not on after a while of use. Also there is no "battery manager > protected apps" in Honor 8 Lite menus
To ensure F-Secure SAFE is working as effectively as possible, add F-Secure SAFE to the Protected apps list on your Huawei Android device.
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