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Why does F-Secure SAFE go inactive on my Huawei device?

Symptoms

F-Secure SAFE stops running when the display is turned off.

Diagnosis

Due to the aggressive power management functionality in Huawei Android devices, the F-Secure SAFE app may get killed by the software in an attempt to extend battery life. This may affect the Family Rules feature in F-Secure SAFE preventing it from working properly.

Solution

To ensure F-Secure SAFE is working as effectively as possible, add F-Secure SAFE to the Protected apps list on your Huawei Android device.

  1. On your Huawei device, go to Settings > Advanced Settings.
  2. Select Battery manager > Protected apps.
  3. Find F-Secure SAFE from the list and toggle the switch to the On position.

Attention: The Ultra battery (ultra power saving) mode in Huawei devices turns everything off except for Phone, SMS and Contacts. F-Secure SAFE is also turned off.

Pricing & Product Info

For product info and pricing please go to the F-Secure SAFE product page

Version history
Revision #:
4 of 4
Last update:
‎13-12-2018 11:29 PM
Updated by: