End Subscription

Scholar

End Subscription

Hi Team,

 

I have created wrong login ID and activated the product.

Upon realising the invalid email ID as the login ID I went and end the subscription.

 

Created another login ID with valid email ID but cannot use back the product key again.

 

How to resolve the issue?

It's 5 user license

 

Thank you

3 REPLIES 3
Superuser

Re: End Subscription

You would need to create a Support Ticket to change any account details.  But could you not just continue to use the "incorrect" login, if that is already successfully registered to the account?

Scholar

Re: End Subscription

Hi,

 

the incorrect login is xxx1@xxx.com

I have registered the license key under this id.

 

Upon registration and activation I realize that its wrong email.

it's supposed to be xxx2@xxx.com

 

Now after end the subscription. I can't seems to reuse the License key again

 

EDIT: Removed PII

Superuser

Re: End Subscription

I think that may be because it is still associated with the original email it was registered to. As I said, you will need to raise a support ticket for this to be looked into.