Compatibility with Hyper-v in Windows 10 Anniversary Update 1607

jkv
Aspirant

Compatibility with Hyper-v in Windows 10 Anniversary Update 1607

F-secure Safe blocks hyper-v virtual machines from starting in Windows 10 Anniversary Update (via the local hyper-v feature built into Windows 10) unless you enable deepguard compatibility mode (i.e. decrease the level of system security). 

 

Please could you fix this to make F-secure Safe compatible with  Windows 10 Anniversary Update.

7 REPLIES 7
Scholar

Re: Compatibility with Hyper-v in Windows 10 Anniversary Update 1607

Same here with F-Secure Internet Security and Windows 10 1607.
When I start a VM (Hyper-V) with disabled deepguard compatibility mode, the wmwp.exe run constant with 12% CPU usage, but the VM will never leave the status "Starting".
After 2 hours of using 12% CPU, I kill the process ... (Currently my solution to use F-Secure without deepguard compatibility mode).

With deepguard compatibility mode enabled the VM start immediately.
(DeepGuard 5.0 build 593)

Before Windows 10 1607, Hyper-V works fine with disabled deepguard compatibility mode.
Please fix this issue.

F-Secure Product Expert

Re: Compatibility with Hyper-v in Windows 10 Anniversary Update 1607

Hi,

 

I found some information in our R&D ticketing system with a possible workaround.

 

We can confirm that there is some form of compatibility problem with Hyper-V on the Windows 10 Anniversary Update, but it is not necessary to disable DeepGuard to avoid the problem. A safer option is to just add an AV exclusion for the C:\Windows\System32\vmwp.exe file. At least for me that solves the problem. 

 

Best Regards,
Peter
Scholar

Re: Compatibility with Hyper-v in Windows 10 Anniversary Update 1607

I had same problem with f-secure in hyper-v . After starting virtual machine , just showing starting and nothing happens. After disabling DeepGuard virtual machines are normally starting.

 

Best regards

Scholar

Re: Compatibility with Hyper-v in Windows 10 Anniversary Update 1607

F-secure have still not solved this compatibility issue months after the Windows 10 Anniversary release.  The only help I have had from them is 're-install f-secure safe'.  Not what I expected to hear.  It would seem like they are either not willing to or unable to solve this issue like some of their competitors have.

Highlighted
F-Secure Product Expert

Re: Compatibility with Hyper-v in Windows 10 Anniversary Update 1607

Hi Nomadl,

 

Thank you for engaging us here.  While the underlying issue is still not resolved, the exclusion sould solve the issue when using (also) F-secure Safe. You can find instructions for how to configure the exclusion for real-time protection here.

https://help.f-secure.com/product.html#home/safe-windows/2016/en/task_13205052E3D44C44BA2491A55A7F81...


And to recap, the file to exlude is C:\Windows\System32\vmwp.exe

Let us know, if the workaround fails here.

Best Regards,
Peter
Novice

Re: Compatibility with Hyper-v in Windows 10 Anniversary Update 1607

I have still the same problem. is this fixed?

Scholar

Re: Compatibility with Hyper-v in Windows 10 Anniversary Update 1607

Since I exclude the C:\Windows\System32\vmwp.exe in the Deep Guard I have no problem.