Campaign Name

Highlighted
AD1
Scholar

Campaign Name

Could someone help please ?

Recently bought a new net book for my daughter with 12 months F secure installation disc from the same retailer. She is away and I am trying to install the security.

Where do I get the campaign name ? Everything I try comes up with "Campaign expired"

I obviously have the subscription key with the disc and packaging. No CD drive as it is a netbook.

Been E mailing customer support for 7 days and given them all the details. Have had no reply to assist.

Surely I am missing something simple. Any help appreciated.

Thankyou

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert
F-Secure Product Expert

Re: Campaign Name

Hello AD1,

 

From what I gather you might be trying to use your Internet Security2015 subscription with a SAFE trial installation.

 

Please uninstall the trial version of SAFE and proceed to install directly Internet Security 2015 with the installer on this page.

 

 



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
3 REPLIES 3
F-Secure Product Expert
F-Secure Product Expert

Re: Campaign Name

Hello AD1,

 

From what I gather you might be trying to use your Internet Security2015 subscription with a SAFE trial installation.

 

Please uninstall the trial version of SAFE and proceed to install directly Internet Security 2015 with the installer on this page.

 

 



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Superuser

Re: Campaign Name

Hello,

 

> I obviously have the subscription key with the disc and packaging.

 

If you have a 20-character (5x4 format) or 21-ch (1+5x4 format) alphanumeric keycode, the you should go here and download, then run the installation starting binary, where you can enter that code directly in the wizard:

https://www.f-secure.com/en/web/home_global/downloads

 

- The product is probably F-Secure Internet Security (2015) or maybe F-Secure Anti-Virus (2015), if we are talking about a Windows-based netbook. If it runs Chromebook OS, I have no idea, but maybe F-Secure for Mobile (Android) would run on it?

 

- Usually it is better to download the installer, not use a CD, which may be quite old.

 

- Campaign code usually means there is a 5-letter code printed in some magazine, which collaborates with F-Secure on promotion. You go to the below webpage, enter the string and your details there and receive in e-mail a 20/21 chaarcter personal licence keycode, valid for 1-3 months:

 

https://www.f-secure.com/en_US/web/home_us/exclusive

 

Best regards: Tamas Feher, 2F 2000, Hungary.

AD1
Scholar

Re: Campaign Name

Thank you very much for your help.

Un installing the free trial and downloading the software with the subscription key I have seems to have worked.

Thanks again.