Campaign Name

Could someone help please ?

Recently bought a new net book for my daughter with 12 months F secure installation disc from the same retailer. She is away and I am trying to install the security.

Where do I get the campaign name ? Everything I try comes up with "Campaign expired"

I obviously have the subscription key with the disc and packaging. No CD drive as it is a netbook.

Been E mailing customer support for 7 days and given them all the details. Have had no reply to assist.

Surely I am missing something simple. Any help appreciated.

Thankyou

Best Answer

  • BenBen Posts: 2,640
    Accepted Answer

    Hello AD1,

     

    From what I gather you might be trying to use your Internet Security2015 subscription with a SAFE trial installation.

     

    Please uninstall the trial version of SAFE and proceed to install directly Internet Security 2015 with the installer on this page.

     

     

Answers

  • etomcatetomcat Posts: 1,312

    Hello,

     

    > I obviously have the subscription key with the disc and packaging.

     

    If you have a 20-character (5x4 format) or 21-ch (1+5x4 format) alphanumeric keycode, the you should go here and download, then run the installation starting binary, where you can enter that code directly in the wizard:

    https://www.f-secure.com/en/web/home_global/downloads

     

    - The product is probably F-Secure Internet Security (2015) or maybe F-Secure Anti-Virus (2015), if we are talking about a Windows-based netbook. If it runs Chromebook OS, I have no idea, but maybe F-Secure for Mobile (Android) would run on it?

     

    - Usually it is better to download the installer, not use a CD, which may be quite old.

     

    - Campaign code usually means there is a 5-letter code printed in some magazine, which collaborates with F-Secure on promotion. You go to the below webpage, enter the string and your details there and receive in e-mail a 20/21 chaarcter personal licence keycode, valid for 1-3 months:

     

    https://www.f-secure.com/en_US/web/home_us/exclusive

     

    Best regards: Tamas Feher, 2F 2000, Hungary.

  • AD1AD1 Posts: 2

    Thank you very much for your help.

    Un installing the free trial and downloading the software with the subscription key I have seems to have worked.

    Thanks again.

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