Anti virus scan facility

GearoidMac · August 2017

Why does the antivirus scanning icon only appear on 1 of my 5 devices under my subscription. Therefore I can only scan that one device which happens to be my mobile phone. Does this icon only go on to the first device loaded with the f-secure software?

Ukko · August 2017

Hello,

Sorry for my reply.

Do you able to explain more... your experience about certain F-Secure solution as Home Users solution or maybe Business Users solution?

And do you talk about any remote-scan abilities or local under device?

Generally -> "scanning" option should be available under Windows, Mac, Android platforms;

iOS and Windows Phone not designed for such meanings (maybe based on things like: "not quite common to get indeed malware under this platform"; "not possible to perform scan filesystem under device");

Thanks!

GearoidMac · August 2017

How do I carry out an antivirus scan on each of my 5 devices loaded with f-secure

GearoidMac · August 2017

If not possible to scan for malware how does the f-secure software know if I have a virus on any of the 5 devices

Ukko · August 2017

Hello,

You able try to contact direct F-Secure Support Channels (chat/phone); They certified to investigate your situation (about potential trouble with disappearing "antivirus scanning picture" or broken functionality of F-Secure installation on some devices) or to create proper advices.

As my own unofficial suggestions:

For proper answer should be known:

--> OS/platform of this five devices (Android, iOS, Mac, Windows or Windows Phone);

--> Version and type of F-Secure solution (F-Secure SAFE/Internet Security; solution for Business Users or something else);

General words:

-- How can I perform a full computer scan? (AV/IS/SAFE/TOTAL)

https://community.f-secure.com/t5/F-Secure-SAFE/How-can-I-perform-a-full/ta-p/56315

-- Functionality of F-Secure virus and spyware scanning (AV/IS/SAFE/TOTAL)

https://community.f-secure.com/t5/Common-topics/Functionality-of-F-Secure-virus/ta-p/18314

-- Online Documentation/Help for recent build of F-Secure SAFE (Windows):

https://help.f-secure.com/product.html#home/safe-windows/2017/en/concept_248BB7A0405E4CCE87F1C2A5C3F1C1A0-safe-windows-2017-en

-- Online Documentation/Help for recent build of F-Secure SAFE (Mac):

https://help.f-secure.com/product.html#home/safe-mac/2017/en/concept_248BB7A0405E4CCE87F1C2A5C3F1C1A0-safe-mac-2017-en

-- Online Documentation/Help for F-Secure Mobile Security (Android):

https://help.f-secure.com/product.html#home/mobile-security/Android/en/concept_1246F51EEFE9474E9BB3813CBB6F9B16-mobile-security-Android-en

-- Online Documentation/Help for recent build of F-Secure SAFE (Android):

https://help.f-secure.com/product.html#home/safe-android/2017/en/concept_1246F51EEFE9474E9BB3813CBB6F9B16-safe-android-2017-en

-- Online Documentation/Help for F-Secure Business solutions:

https://help.f-secure.com/index.html#tab=business

Platforms like Windows Phone or iOS 'protected' by F-Secure Safe Browser (and optional tweaks); Where access to known harmful-rated websites will be blocked; With other meanings -> maybe F-Secure able to think that it not possible to install malware (not by own steps) under this platform (?!); Or platform do not provide abilities to add "scanning"-features to software-application (as limitation of platform); Even it can be with a lot of rogue/scam tricks; And protection against malware under this platform can be based on their own research and tips for users (or platform's owner); For example, Microsoft published such article about Windows Phone previously; And F-Secure also have their own blogs like F-Secure Labs blog OR F-Secure Safe'n'Savvy blog - where they able to discuss about potential troubles and inform users about it;

Thanks.

Anti virus scan facility

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