An offer of subscription renewal

Highlighted
n60
Scholar

An offer of subscription renewal

I have had a "3 PCs 3 years" Internet Security license, and recently I received an email from F-Secure offering subscription renewal. I have two issues with regard to the message.

 

1. The offered price higher than the Global price?

  The email offers renewal to the same license as the current one (3 PCs 3 years) at 109.99 euros. This is more than the normal renewal cost of the Global price (89.95 euros). I don't understand this price setting...

 

2. Cannot even buy at the offered price?

  Anyway I tried clicking the offered price (109.99 euros). But surprisingly it led to F-Secure's online shopping cart with a price tag of 135.00 euros.

 

If this is a genuine message from F-Secure, I'm not satisfied with the offered price (1) and the action invoked via the message (2). If this is a fake message from outside of F-Secure, I'll have doubt in the company's security. Anyway there are no positive things found in the message.

 

I sent a similar complaint to the reply-to address, but there has been no answer. That is why I post this issue here hoping to get a comment from F-Secure.

 

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert
F-Secure Product Expert

Re: An offer of subscription renewal

Hello N60,

 

Thank you for your feedback.

 

Note that the prices may vary depending on your location.

The pricing visible in the online store will in the end be the one charged.

 



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post

2 REPLIES 2
F-Secure Product Expert
F-Secure Product Expert

Re: An offer of subscription renewal

Hello N60,

 

Thank you for your feedback.

 

Note that the prices may vary depending on your location.

The pricing visible in the online store will in the end be the one charged.

 



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post

n60
Scholar

Re: An offer of subscription renewal

Thank you for the comment.

 

Your comment is marked as "accepted" while I have not accepted it. Interesting.