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No internet connection in SENSE Router's guest network after firmware update version 1.7.104.20
No internet connection in SENSE Router's guest network after firmware update version 1.7.104.20 Symptoms After the SENSE Router firmware update in version 1.7.104.20, the internet connection in the SENSE Router guest network stopped working. Diagnosis This issue is due to the recent enablement of the multicasting…
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Why does the SENSE Router app show that a device is online even though I've disconnected the device from SENSE Router?
Why does the SENSE Router app show that a device is online even though I've disconnected the device from SENSE Router? Symptoms You have disconnected your device from the SENSE network. However, the SENSE Router app still shows that the device is online (the device name is shown in blue on the list of devices). Diagnosis…
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WiFi connection problem with F-Secure SENSE Router
WiFi connection problem with F-Secure SENSE Router If you are having WiFi or internet connection problems with F-Secure SENSE Router, like slowness or intermittent connectivity issue, use the points below to fix the causes of your WiFi connection problem. * Restart the SENSE router A device restart can help in resolving…
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Why is my WiFi extender shown as "This device" on the Devices screen of the SENSE Router app?
Why is my WiFi extender shown as "This device" on the Devices screen of the SENSE Router app? Symptoms If you have set up WiFi extenders, or repeaters, to boost the WiFi signal in your home network, and set up your SENSE network so that your device with the SENSE Router app is connected to the extender and the extender…
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Internet connection fails when Airtime Fairness is on
Internet connection fails when Airtime Fairness is on Symptoms F-Secure SENSE Router is connected to an upstream router via WiFi. In the upstream router settings, the Airtime Fairness option has been enabled. The SENSE Router screen shows the disconnected symbol which means that the internet connection to SENSE Router is…
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How to access the F-Secure SENSE Router landing page
How to access the F-Secure SENSE Router landing page F-Secure SENSE Router has a landing page which contains useful information about how to protect your various devices. For example, if you are using the standalone version of F-Secure SENSE Router, the page has links to protection software for your PC and Mac computers.…
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Can I create a guest WiFi on F-Secure SENSE Router?
Can I create a guest WiFi on F-Secure SENSE Router? Yes, you can use the Guest Network feature to create a guest WiFi on F-Secure SENSE Router for your visitors. To create a guest WiFi: * Open your F-Secure SENSE Router app. * Tap More on the navigation pane at the bottom of the screen. * Tap Settings > Network. * Tap…
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How do I perform a soft reset on F-Secure SENSE Router?
How do I perform a soft reset on F-Secure SENSE Router? A soft reset erases your settings but keeps your firmware version as is. You will need to reconnect your devices to the SENSE network. To reset SENSE Router: * While it is powered up, press and hold the Reset button at the back of the router for 15 seconds. * When…
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How to add website exceptions on F-Secure SENSE Router
How to add website exceptions on F-Secure SENSE Router If a website that you know to be safe is blocked by F-Secure SENSE Router, we strongly recommend that you submit the problematic website URL to our Submit a Sample portal for analysis. However, you can temporarily whitelist the website using the website exception…
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How to set port forwarding on F-Secure SENSE Router
How to set port forwarding on F-Secure SENSE Router We recommend that you set up a static IP address in the device that you are forwarding a port to. This ensures that the ports remain open even after your device restarts. Note: F-Secure SENSE Router does not support forwarding a range of ports. * Open the F-Secure SENSE…
