Issue:
I just purchased an F-Secure SAFE / -TOTAL subscription code, but it is not being accepted. What should I do?
Resolution:
You should check the following:
- Verify that the subscription purchased is for F-Secure SAFE / TOTAL. You can find the product name in the purchase invoice that was emailed to you.
- F-Secure SAFE or -TOTAL license code has this format: XXXXX-XXXXX-XXXXX-XXXXX
- Note that you can activate F-Secure SAFE/TOTAL code successfully only once, after which you can install our programs from your My F-Secure account without the code.
If the code provided is for F-Secure SAFE or -TOTAL, follow the steps below to activate the subscription using the code:
- Go to the My F-Secure portal: https://my.f-secure.com/
- Login to your F-Secure SAFE /TOTAL account with your email and password
- Click on Subscription
- Scroll down and click on Enter a Code
- Insert your F-Secure SAFE /-TOTAL license code (this format: XXXXX-XXXXX-XXXXX-XXXXX)
- Click on Continue
- Once the code is accepted, proceed to install F-Secure SAFE / TOTAL apps
If you do not have an F-Secure SAFE /-TOTAL account yet, proceed to create an F-Secure SAFE account first:
- Go to the F-Secure web page: https://www.f-secure.com/
- Navigate to For Home > Products > F-Secure SAFE./ F-Secure TOTAL
- Click Try for free
- Create your My F-Secure account from there
- You can now proceed to follow the guide above in this article, to insert your license code in your My F-Secure account
Note: If you do not see Enter a code option, or the license code still cannot be accepted, proceed to contact F-Secure support.
Article no: 000003528
The content of this article has been machine translated from the English source article.
While reasonable efforts have been made to provide accurate translations, there may still be translation errors.
