Banking Protection does not activate when visiting a banking site

Symptoms

When visiting a banking site, Banking Protection does not activate.

Diagnosis

There are a few possibilities why Banking Protection may not activate when visiting a banking site. For example:

The browsing protection extension is not enabled or is not installed in your browser.
There is a 60 second 'cool down' period after ending the previous banking session. If you start a new session during this time, Banking Protection is not activated.
The product may have been upgraded in the background.
Your online bank may not be listed in our database.

Solution

To help troubleshoot, do the following:

Ensure that you are using a supported browser: Internet Explorer 11, Mozilla Firefox (2 latest major versions), Google Chrome (2 latest major versions), Microsoft Edge (Chromium-based).
Check that the browsing protection extension is enabled in the browser you are using:
- In Mozilla Firefox: see article How do I enable the browsing protection extension in Firefox?
- In Google Chrome: see article How do I enable the browsing protection extension in Chrome?
- In Microsoft Edge: see article How do I switch on the browsing protection extension in Edge?
- If the browsing protection extension is not listed in your browser, you need to reinstall the extension manually:
  1. Open your F-Secure security product from the Windows Start menu.
  2. On the main menu, select Secure Browsing & Banking.
  3. On the Secure Browsing & Banking view, select Settings .
  4. Select Secure Browsing.
    1. If you use Firefox, click Install Firefox extension under Browser extensions.
    2. If you use Chrome or Microsoft Edge, click Open Chrome Web Store under Browser extensions to go the Browsing Protection extension's page, then click Add to Chrome.
Check that Banking Protection is enabled in the settings:
1. Open the F-Secure security product from the Windows Start menu.
2. On the main menu, select Secure Browsing & Banking.
3. On the Secure Browsing & Banking view, select Settings .
4. Select Edit settings. Note You need administrative rights to change the settings.
5. Turn on Banking Protection.
If the product has been upgraded, restart the browser and try accessing your online bank again.
To turn off and on the product security features:
1. Open the F-Secure security product from the Windows Start menu.
2. On the main view, select Viruses and Threats.
3. Select Turn off all protection. Note: You need administrative rights to change the settings.
4. Select Turn on to re-enable all security features.
Try entering another online bank and if it works, then your online bank is most likely not included in our database. If this is the case, submit your online bank to our Labs for analysis as follows:
1. Go to Submit a Sample.
2. Under the URL Sample tab, paste in your online bank's web address (URL) into the Sample URL or IP address text box.
3. Check the I want to give more details about this sample and to be notified of the analysis results box and fill in the contact form.
4. Under URL type, select Banking Protection related issue or problem.
5. Under Problem type, select Banking session does not activate when entering site.
6. Give your sample a subject and description, prove that you are not a robot, and click Submit URL sample.

If the issue persists, re-installation of the F-Secure product may be required.