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F-Secure SAFE program still shows the message that the subscription will expire after renewal
Issue: I have successfully renewed my F-Secure SAFE subscription but the program on the computer still shows that the subscription is expiring or that the computer is not protected due to the subscription having expired already. Resolution: If your account shows that the subscription is valid, but the program is still…
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There is no "Renew" link or button to renew/activate F-Secure Internet Security with a code
Issue: I can't find a place to add my F-Secure Internet Security code on the user interface (GUI)? Resolution: The Renew link or button on the main view of F-Secure Internet Security program is only visible when you have 45 days or fewer left in your subscription. If you have more than 45 days left of your subscription,…
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How can I perform a virus scan in F-Secure SAFE on my iPhone or iPad?
Issue: * How can I perform a virus scan in F-Secure SAFE on my iPhone/iPad? * I can't find an option to do scan in F-Secure SAFE on my iOS device. Resolution: F-Secure SAFE for iOS does not have a manual scanning feature on Apple iPhone or iPad devices. The F-Secure SAFE application functions as a secure browser and it has…
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Unable to install F-Secure TOTAL, Internet Security or FREEDOME VPN. Error related to Windows 10/11 "S mode"
Issue: * When I run the F-Secure application installer I receive the followng error: For security and performance Windows 10/11 in S mode runs Microsoft verified apps...To get this app you need to switch out of S mode or find a similar app in the store. * Why am I unable to install F-Secure application on my computer…
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Firefox blocked or disabled Browsing Protection extension with the following error message: "Could not be verified for use in Firefox and has been disabled"
Issue: Firefox blocked or disabled Browsing Protection extension with the following error message: Could not be verified for use in Firefox and has been disabled. Resolution: This is a bug triggered on 4th May 2019 and it's currently being fixed by Firefox browser's providers. The bug has disabled a lot of add-ons…
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How do I renew my F-Secure SAFE/TOTAL subscription with a code?
Issue: Renewing F-Secure SAFE/TOTAL subscription with a code Resolution: * Log in to My F-Secure. * On the top navigation bar, click Subscription. * Click Enter a code. *If you have automatic renewal in use, you need to first press Cancel subscription, by clicking the account name drop down > Select Account Settings >…
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I have renewed F-Secure subscription, but both My F-Secure account and the PC shows expiring or expired
Issue: I have renewed F-Secure Internet Security/ TOTAL/ ID PROTECTION/ Freedome VPN, but both My F-Secure account and the PC shows expired. I did renew via the correct account. Resolution: Please check from your order confirmation if you got instructions to Create My F-Secure account or Back to the My F-Secure Portal. If…
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How do I install F-Secure Internet Security (old SAFE) on a Windows PC?
Issue: Installing F-Secure Internet Security (old SAFE) on a Windows PC Resolution: Before you start installing F-Secure Internet Security (old SAFE), make sure that: * Your computer meets the minimum system requirement * Your Windows is up to date * You have uninstalled incompatible software(s) from another vendor * You…
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I have renewed my F-Secure product, but I did not receive a subscription code for F-Secure Internet Security / Antivirus in the order confirmation email. What should I do?
Issue: I have renewed my F-Secure product, but I did not receive a subscription code for F-Secure Internet Security / Antivirus in the order confirmation email. What should I do? Resolution: Please check from the order confirmation email what product you have bought. If the order confirmation email does not include…
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How to activate Adblocker for my F-Secure Safe app on an Apple iOS mobile device?
Issue: How do I add the Adblocker for my Apple iOS mobile device? Resolution: To activate the Adblocker for your iOS device please follow these steps: * Open F-Secure SAFE * Click on AdBlocker * Tap on Start here * Proceed with Go to settings * Go to Settings (in the left top corner) * Select Safari * Tap on Content…
