Community
User Guides
Support
Community
Help Forums
English Forum
General
About our Community
General Discussion
News and Feedback
Products
F-Secure Total
F-Secure Internet Security
F-Secure Freedome VPN
F-Secure ID Protection
F-Secure Sense
Other products
Beta programs
Feature Requests
Finnish Forum (Tukifoorumi)
Tuotteet Kotiin
F-Secure Total
F-Secure Internet Security
F-Secure Freedome VPN
F-Secure ID Protection
F-Secure Sense
Muut tietoturvatuotteet
Support Articles
Language
English
Suomi
Deutsch
Français
日本語
Svenska
Dansk
Italiano
Nederlands
Norsk
Polski
中文 (繁體)
Products & Services
F-Secure Total
F-Secure Internet Security / Anti-Virus
F-Secure Freedome VPN
F-Secure Sense
F-Secure ID Protection
Other products
Common topics
User Guides
Support
Login
|
Register
I have renewed my F-Secure product, but I did not receive a subscription code for F-Secure Internet Security / Antivirus in the order confirmation email. What should I do? - F-Secure Community
<main> <article class="userContent"> <h3 data-version="7" data-article="000005972" data-id="issue">Issue:</h3> <p>I have renewed my F-Secure product, but I did not receive a subscription code for F-Secure Internet Security / Antivirus in the order confirmation email. What should I do?</p> <h3 data-id="resolution">Resolution:</h3> <p></p><p>Please check from the order confirmation email what product you have bought. If the order confirmation email does not include a subscription code, you might have bought F-Secure SAFE or TOTAL instead of F-Secure Internet Security / Anti-Virus. If that is the case, then contact Customer Service if you want to keep <b>F-Secure Internet Security</b>. </p> If you want to change to<b> F-Secure SAFE / TOTAL</b>, follow these steps to create a My F-Secure account and install F-Secure SAFE on to your computer: <ol><li>Open the order confirmation email</li><li>Click on:<b> Create a My F-Secure account</b></li><li>Create your F-Secure SAFE account </li><li>Go to My F-Secure: <a rel="nofollow" href="https://my.f-secure.com/login">https://my.f-secure.com/login</a></li><li>Login with your email and password</li><li>Click <b>Add Device</b></li><li>Follow the on-screen instructions to install <b>F-Secure SAFE</b> (This will remove F-Secure Internet Security from your computer and install F-Secure SAFE instead)</li></ol> If you have not received any order confirmation email at all, contact <b>F-Secure Customer Service</b>.<br> <p>Article no: 000005972</p> </article> </main>
