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I have renewed my F-Secure product, but I did not receive a subscription code for F-Secure Internet Security / Antivirus in the order confirmation email. What should I do? - F-Secure Community
<main> <article class="userContent"> <h3 data-version="7" data-article="000005972" data-id="issue">Issue:</h3> <p>I have renewed my F-Secure product, but I did not receive a subscription code for F-Secure Internet Security / Antivirus in the order confirmation email. What should I do?</p> <h3 data-id="resolution">Resolution:</h3> <p></p><p>Please check from the order confirmation email what product you have bought. If the order confirmation email does not include a subscription code, you might have bought F-Secure SAFE or TOTAL instead of F-Secure Internet Security / Anti-Virus. If that is the case, then contact Customer Service if you want to keep <b>F-Secure Internet Security</b>. </p> If you want to change to<b> F-Secure SAFE / TOTAL</b>, follow these steps to create a My F-Secure account and install F-Secure SAFE on to your computer: <ol><li>Open the order confirmation email</li><li>Click on:<b> Create a My F-Secure account</b></li><li>Create your F-Secure SAFE account </li><li>Go to My F-Secure: <a rel="nofollow" href="https://my.f-secure.com/login">https://my.f-secure.com/login</a></li><li>Login with your email and password</li><li>Click <b>Add Device</b></li><li>Follow the on-screen instructions to install <b>F-Secure SAFE</b> (This will remove F-Secure Internet Security from your computer and install F-Secure SAFE instead)</li></ol> If you have not received any order confirmation email at all, contact <b>F-Secure Customer Service</b>.<br> <p>Article no: 000005972</p> </article> </main>