F-Secure TOTAL or Internet Security says "Computer is not protected"

Issue:

When opening F-Secure TOTAL or F-Secure Internet Security, I get an error "Computer is not protected". It also tells me to restart the device.

Resolution:

There are a number of reasons why your F-Secure security product (F-Secure TOTAL or F-Secure Internet Security) is reporting "Computer is not protected":

The computer is pending a restart after a Windows or product update
The product is not able to download the latest definition from F-Secure servers
The product is malfunctioning

Follow the steps below one by one, and check after each step to see if it resolved the issue:

Restart the computer.
- After restarting the computer, open the F-Secure security app and check if the issue is resolved.
Check Windows updates:
- If needed, run the updates
- Select the Start button, then select Settings > Update & security > Windows Update.
- If you want to check for updates manually, select Check for updates.
- Select Advanced options, and then under Choose how updates are installed, select Automatic (recommended).
Perform a manual update on the product. Make sure your computer is connected to the Internet.
1. Open F-Secure TOTAL or Internet Security
2. Click Virus & Threats
3. Click Check for updates
Re-start F-Secure TOTAL/Internet Security
1. Open F-Secure TOTAL or Internet Security.
2. Click Virus & Threats
3. Click Turn off all protection
4. Re-start PC
Uninstall and reinstall the product. It may be malfunctioning.
- remove a product by following this article
- install F-Secure Internet Security/ Total
- install [OLD] F-Secure Internet Security

Article no: 000001155