Issue:
After upgrading MacOS to 10.15 Catalina, F-Secure SAFE / Anti-Virus shows the following status: "Computer is not protected. Allow full disk access for full protection" but the subscription is valid. What should I do?
Resolution:
With MacOS 10.15 Catalina, you will need to do the following to allow F-Secure SAFE to scan the computer and allow the program to work again:
- Go to System Preferences (Apple logo menu from top left corner)
- Click Security and Privacy
- Click Privacy
- Select Full Disk Access on the left pane
- Click the Lock in the bottom-left corner to make changes, and login with your Mac password (if prompted)
- Tick the box next to F-Secure SAFE / Anti-Virus on the list
- Click the Lock again to prevent further changes
Article no: 000016812
