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How to renew F-Secure Internet Security or TOTAL with more licenses?
Issue: How to renew F-Secure Internet Security or TOTAL with more licenses? How to increase the license number of F-Secure Internet Security or TOTAL during renewal? Resolution: This is the solution if you have Manual Renewal: First solution: You can first renew your existing subscription with the same number. After the…
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F-Secure Internet Security subscription key is not accepted with the error: Check that your internet connection is working
Issue: After entering the F-Secure Internet Security subscription code, user receives error message: "Check that your internet connection is working". What should I do? Resolution: The first thing you should do is to check these: * Check that your internet connection is working normally: Try restarting your computer, your…
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How to sign up for an F-Secure SAFE 30 day trial period?
Issue: How to sign up for an F-Secure SAFE 30 day trial period? Resolution: When you create a My F-Secure account, it will automatically include a 30 day trial period for F-Secure SAFE. Here is how you create a My F-Secure account: * Click on the link below:* F-Secure SAFE https://www.f-secure.com/en/web/home_global/safe *…
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How should the F-Secure SAFE and Internet Security Banking Protection banner look like? It has changed and looks different now
Issue: How should the F-Secure SAFE and Internet Security Banking Protection banner look like? It has changed and looks different now. I remember there was this banner showing that Banking Protection is active. Resolution: The design of the F-Secure Banking Protection banner was changed in version 17.9 released in November…
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Can I install F-secure Anti-Virus or F-Secure Internet Security on my Android or Apple iOS mobile device?
Issue: Can I install F-Secure Anti-Virus or F-Secure Internet Security on my Android or Apple iOS mobile device (tablet or phone)? Resolution: F-Secure Anti-Virus and F-Secure Internet Security can only be installed on Windows computers. If you'd like to protect your mobile devices, we recommend an upgrade to F-Secure…
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I accidentally removed a sub-user from My F-Secure. How do I get the sub-user back?
Issue: I tried to remove a license but ended up removing a sub-user. How can I add the sub-user back? Resolution: If a sub-user is removed, the licenses of the devices will be dropped automatically. You can reinvite the sub-user by adding a new device, choosing someone else's device and then inviting the same person back…
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How to uninstall F-Secure SAFE from an Android or Apple iOS mobile device?
Issue: How to uninstall F-Secure SAFE from an Android or Apple iOS mobile device? Resolution: Follow the following steps in order to uninstall the F-Secure Safe app: Android * Open the F-Secure SAFE application. * Click on the person icon in the top right corner. * Go to Settings. * Click Uninstall and select OK to confirm…
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Can I install F-Secure software on Chromebook?
Issue: I installed F-Secure solutions on my laptop. On another one, it does not work. It's a Chromebook. Can I install F-Secure on Chrome OS? Resolution: Chromebook runs on Chrome OS (operating system), which F-Secure software do not support. For a list of supported operating systems for F-Secure, click here. Article no:…
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I have lost some days after renewal of F-Secure product. How can I get the days I had left back?
Issue: I have lost some days after renewal. How can I get it back? Resolution: Please check that the new purchase is for the same program you had the days left for. If you have decided to renew a subscription for a different product, the remaining days will not be transferred. When you have renewed the same software and…
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I paid for F-Secure Internet Security Renewal but didn't receive the new license key
Issue: I have paid for F-Secure Internet Security Renewal, but I didn't receive the new license key Resolution: Please check if you have renewed a different product (like F-Secure SAFE) instead of F-Secure Internet Security, where the subscription is not activated by a code. Our customer support will assist you then in…
