F-Secure Internet Security / Anti-Virus

Unable to launch F-Secure Internet Security on my computer

When launching Internet Security on my computer, nothing happens. I am unsure if my computer is protected as I am unable to see the interface

If you are unable to launch F-Secure Internet Security, you can proceed to reinstall the program on your computer.

First, you would need to uninstall F-Secure. You can do it by going to Control Panel or "Apps & Features". You can also use the F-Secure uninstallation tool by following the steps below:

Log on to your computer with administrator rights.
Download the Uninstallation Tool for Windows from our Support Tools page.
Run the executable FsUninstallationTool.exe. The User Account Controls appears.
Click Yes.
Click Start.
Select the products or components that you want to remove, and click Next to initiate the uninstallation process.
Click Restart when prompted. This is to remove remaining files. The uninstallation is complete when your computer restarts.

After the uninstallation process completes, you can install the F-Secure Internet Security.

Go to the Download F-Secure Products page.
Scroll down to find F-Secure Internet Security from the page, and click Download for Windows.
Depending on your browser:
- The installer file downloads automatically; or
- You are asked to save the file. If prompted, click Save file.
Press Ctrl + J on your keyboard to open the download folder and find the file.
Double-click the installer file, F-SecureNetworkInstaller-IS.exe (F-Secure Internet Security) to run it:
Once the installation setup window opens, select Accept and continue
When prompted, type in your subscription key (XXXX-XXXX-XXXX-XXXX-XXXX)
Select Next to finish the installation
Allow the product to complete the installation. The installation takes a minute or so (depending on your Internet connection speed), and once installed, your computer is protected.

If the issue still persists, you can contact F-Secure Customer Support for assistance.

Article no: 000001463