I can not login

krut
krut Viestejä: 2 Observer
kohteessa Verkkoselaus

I can not login, I just get the message Tilapäisesti poissa käytöstä huoltotoimien vuoksi

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Vastausvaihtoehdot

  • FS_Tia
    FS_Tia Viestejä: 259 Moderator

    Hi @krut! Thank you for your message, and I sincerely apologize for the delayed response. Please let me know if you would like to continue in English or Finnish.

    I’m sorry to hear about the issue with your My F-Secure account. It does indeed appear that your account is somewhat broken. Could you please try logging in through your web browser using this link:

    https://www.f-secure.com/fi/login

    Logging in through that link often resolves similar account issues. If that doesn’t help, we can create an entirely new account for you and transfer your subscription and devices there.

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  • krut
    krut Viestejä: 2 Observer

    I still get the message "Tilapäisesti poissa käytöstä huoltotoimien vuoksi".
    I renewed my account and got the number Viitenumerosi: 520627585 - 6.11.2025.
    And it is the same problem om my computer, iPad and iPhone

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  • FS_Tia
    FS_Tia Viestejä: 259 Moderator
    https://community.f-secure.com/fi/discussion/comment/142737#Comment_142737

    Hi, thank you for your message. I'm sorry to hear that the issue is continuing. In this case, we can indeed create an entirely new account for you. I will send you a private message so we can discuss the matter in more detail there.

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