Infinite booting requests/ SAFE

Hi,

 

One of our users is installing SAFE for home use and get inifinite booting request

as described here:

 

https://community.f-secure.com/t5/F-Secure-SAFE/Infinite-reboot-at-quot/td-p/84917

 

It is not an option to ask end users to run debug tools.

 

Any idea on how to resolve?

Answers

  • UkkoUkko Posts: 2,960

    Hello,

     

    Sorry for my reply. I'm also only F-Secure user;

     

    Does F-Secure Uninstallation Tool also marked as "debug tool"?

    If not -> maybe an option: "cancel installation"; restart system and then try to use F-Secure Uninstallation Tool; and then try to install F-Secure SAFE else one time.

     

    Maybe good to re-check that any other security software also uninstalled (before try to install F-Secure SAFE). OR if it was -> time to time can be useful to use 'their' own uninstallation/removal tool too (even it uninstalled by common steps or so);

     

    Also certified help can be with direct F-Secure Support Channels (chat/phone):

    https://www.f-secure.com/en/web/home_global/contact-support

     

    Thanks!

     

    AlmostUman
  • Many thanks for the hints for you too, Ukko, will try these! AU

    Ukko
  • UkkoUkko Posts: 2,960

    Hello,

     

    I also able to add that I provided URL for "previous" F-Secure Uninstallation Tool; Because I able to suspect that 'potential stuck' for F-Secure files/installation can be about previous builds;

    But recently F-Secure also released fresh Uninstallation Tool (?! maybe works only for fresh builds/logs):

     

    https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe

    Good to use recent updated F-Secure Uninstallation tool ^;

    // edited

     

    Just as information (if there still stuck and maybe good to re-check such meanings too);


    Thanks!

  • Hey,

    FWIW https://download.sp.f-secure.com/uninstallationtool/readme.txt is sitting next to the file. It's no longer just for new releases and beta. (links from https://www.f-secure.com/en_GB/web/home_gb/support-tools now point to the new location)

    Ukko
  • UkkoUkko Posts: 2,960

    @nanonyme wrote:

    Hey,

    FWIW https://download.sp.f-secure.com/uninstallationtool/readme.txt is sitting next to the file. It's no longer just for new releases and beta. (links from https://www.f-secure.com/en_GB/web/home_gb/support-tools now point to the new location)


    Thanks for the information! :)

     

    I did not re-check it before my previous reply and did notice that "Version 17.0 build 123" released (with such changes); Last my check was before yesterday/today (if it released recently);

     

    Thanks!


    I feel strange that fresh build of F-Secure Uninstallation tool with drop-status for "Found:Yes/No" feature for items to uninstall; Not clear if all of this items always detected under system (or just we still able to choose them - even if all clean); But probably does not matter -> because uninstallation anyway skipped (or completed briefly and not ask for any restarts);

  •  


     

    Thanks!


    I feel strange that fresh build of F-Secure Uninstallation tool with drop-status for "Found:Yes/No" feature for items to uninstall; Not clear if all of this items always detected under system (or just we still able to choose them - even if all clean); But probably does not matter -> because uninstallation anyway skipped (or completed briefly and not ask for any restarts);


    I did not re-check it before my previous reply and did notice that "Version 17.0 build 123" released (with such changes); Last my check was before yesterday/today (if it released recently);

    My understanding is it doesn't as such skip the removal but it will try to remove and if there's nothing to remove, it will finish quickly. You should be able to safely tell it to remove products you think might conflict with your current product. (as safely as you in general can run a tool that will scrub a product from a machine regardless of whether its uninstallation succeeds or not)

    Ukko
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