Set up fails

My setup fails with the message "setup cannot continue because some importanr files are missing". This is on a new HP laptop after I have downloaded the set up application ,exe

Comments

  • UkkoUkko Posts: 2,964

    Hello,

     

    Sorry for my reply.

     

    Does it possible that with your fresh HP laptop there pre-installed some security software?

    For example, McAfee?

     

    With my own experience - even if it removed/deleted by common steps (designed) - such situation anyway can be as stuck-reason for F-Secure installation.

    If there McAfee -> should be useful next their tool:

    http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp

    McAfee Consumer Product Removal

     

    "Related" tools can be with another security softwares too;

     

    If this is not an option (or not useful) -> probably you able to try F-Secure Uninstallation Tool: https://community.f-secure.com/t5/F-Secure-SAFE/F-Secure-Uninstallation-Tool/td-p/31265 ;

    And then "else one" try to install F-Secure;

    // Good to be sure - that Windows (?) also up-to-dated with latest updates installed;

     

    Thanks! 

    Näsäviisas
  • NäsäviisasNäsäviisas Posts: 780
    Is this problem something to do with Safe or some other F-S app?

    Asking
    Näsäviisas
    Ukko
  • NäsäviisasNäsäviisas Posts: 780
    Sorry Ukko,
    I did not notice, that you had already sent a message.

    Have a nice weekend!🌞

    Näsäviisas
    Ukko
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