Set up fails

My setup fails with the message "setup cannot continue because some importanr files are missing". This is on a new HP laptop after I have downloaded the set up application ,exe


  • Ukko
    Ukko Posts: 3,602 Superuser



    Sorry for my reply.


    Does it possible that with your fresh HP laptop there pre-installed some security software?

    For example, McAfee?


    With my own experience - even if it removed/deleted by common steps (designed) - such situation anyway can be as stuck-reason for F-Secure installation.

    If there McAfee -> should be useful next their tool:

    McAfee Consumer Product Removal


    "Related" tools can be with another security softwares too;


    If this is not an option (or not useful) -> probably you able to try F-Secure Uninstallation Tool: ;

    And then "else one" try to install F-Secure;

    // Good to be sure - that Windows (?) also up-to-dated with latest updates installed;



  • Näsäviisas
    Näsäviisas Posts: 784 Superuser
    Is this problem something to do with Safe or some other F-S app?

  • Näsäviisas
    Näsäviisas Posts: 784 Superuser
    Sorry Ukko,
    I did not notice, that you had already sent a message.

    Have a nice weekend!🌞

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