code lost

Dear F-Secure Team,

I recently (~ 14.06.17) bought a subscription for 5 devices for 13 months and activated my iPhone and MacBook Pro installation with it. 
Unfortunately I seem to have lost the activation key, so I had to buy a new one (25.06.17, paid vie PayPal) for my third device (MacBook) since I had t travel to the US, wanted to travel light and secure (and the MacBook was not yet activated) and the support was not available on Sunday evening.
So my question is if you could provide me the activation code for the 5 devices license once more and refund the 3 device license after I activated the MacBook once more with the 5 devices license?
cheers & thanks in advance, Ulf


  • UlfKister
    UlfKister Posts: 2

    Dear Laksh & Support Team,


    old activation code and refund received shortly after asking here, problem solved.


    Thank you so much - you made my day!


    cheers, Ulf

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Great to know, Ulf! Thanks for updating us.

  • TfS
    TfS Posts: 1

    Hi, I have the same problem . I must have 2 subscription is left. Thank you


  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi @TfS,


    May I know from where did you purchase the Freedome product from?

    Could you please elaborate further on what is the exact issue you are facing?

    Have you lost your Freedome code?


This discussion has been closed.
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