code lost

UlfKister · June 2017

Dear F-Secure Team,

I recently (~ 14.06.17) bought a subscription for 5 devices for 13 months and activated my iPhone and MacBook Pro installation with it.

Unfortunately I seem to have lost the activation key, so I had to buy a new one (25.06.17, paid vie PayPal) for my third device (MacBook) since I had t travel to the US, wanted to travel light and secure (and the MacBook was not yet activated) and the support was not available on Sunday evening.

So my question is if you could provide me the activation code for the 5 devices license once more and refund the 3 device license after I activated the MacBook once more with the 5 devices license?

cheers & thanks in advance, Ulf

[Deleted User] · June 2017

Hi Ulf,

This needs further help from support, to locate your previous purchase details and also for the refund. I have escalated this post to our support team. One of them will get back to you via email for further communication.

UlfKister · July 2017

Dear Laksh & Support Team,

old activation code and refund received shortly after asking here, problem solved.

Thank you so much - you made my day!

cheers, Ulf

[Deleted User] · July 2017

Great to know, Ulf! Thanks for updating us.

TfS · July 2017

Hi, I have the same problem . I must have 2 subscription is left. Thank you

[Deleted User] · July 2017

Hi @TfS,

May I know from where did you purchase the Freedome product from?

Could you please elaborate further on what is the exact issue you are facing?

Have you lost your Freedome code?

code lost

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