My f secure already in use

Hi I purchased f secure safe for 1 home device instead of renewing  through the my f secure account where it asked to renew for 3 devices. Now I cannot create an account to activate f secure safe as my email address is already in use. 

Comments

  • UkkoUkko Posts: 2,978 Superuser

    Hello,

     

    Sorry for my reply.

     

    And if you do not mean that your "email address" for My F-Secure Account just randomly in use (not by you with previous subscription)...

     

    Most likely you have next options:

     

    --> If you want to use your previous account/mail-address for fresh subscription:

     

    Most helpful step can be direct talk with F-Secure Support channels like:

     

    https://www.f-secure.com/en/web/home_global/support/contact-support - phone call;

     or

    https://www.f-secure.com/en/web/home_global/support/contact-chat - chat;

     

    Maybe they able to handle situation.

     

    Not sure if it available on weekends. If there is delay with get support by this channels: maybe you able to re-check your previous account with "order/payments"-tab, where can be places/buttons - where you able to add subscription license. Maybe it will be work (or maybe required remove previous subscription for three devices before this try).

     

    --> If you able to create account with another (your) email address:

     

    So just there will be fresh My F-Secure Account with "another" mail-address and with fresh subscription.

     

    If just totally fresh/another mail-address not an option - maybe with some of mail-providers there possible to use something as "aliases" (where will be "different" address for service, but letters anyway will be related with your "main" mail address - with meanings that you do not create something additional as fresh credentials).

    TinaL
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