My f secure already in use


Hi I purchased f secure safe for 1 home device instead of renewing  through the my f secure account where it asked to renew for 3 devices. Now I cannot create an account to activate f secure safe as my email address is already in use. 


  • Ukko
    Ukko Posts: 3,641 Superuser



    Sorry for my reply.


    And if you do not mean that your "email address" for My F-Secure Account just randomly in use (not by you with previous subscription)...


    Most likely you have next options:


    --> If you want to use your previous account/mail-address for fresh subscription:


    Most helpful step can be direct talk with F-Secure Support channels like:

  - phone call;

     or - chat;


    Maybe they able to handle situation.


    Not sure if it available on weekends. If there is delay with get support by this channels: maybe you able to re-check your previous account with "order/payments"-tab, where can be places/buttons - where you able to add subscription license. Maybe it will be work (or maybe required remove previous subscription for three devices before this try).


    --> If you able to create account with another (your) email address:


    So just there will be fresh My F-Secure Account with "another" mail-address and with fresh subscription.


    If just totally fresh/another mail-address not an option - maybe with some of mail-providers there possible to use something as "aliases" (where will be "different" address for service, but letters anyway will be related with your "main" mail address - with meanings that you do not create something additional as fresh credentials).

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