Freedome no longer working on 3 devices

I have been a Freedome user for a year now and have renewed again. Freedome used to work fine on two iPhones and 1 Macbook Pro (MBP) with two users with their own individual logins on the MBP.

 

Recently, the second user on the MBP cannot use Freedome. 

 

Searching the online forums, a post now says each user on the laptop will use a licence. This has left me frustrated as the package and marketing offer reads 3 devices for £XX.XX. Now, it is suddenly become a 3 user licence and not a per device licence. This is misrepresenting the product offer.

 

I am unhappy at the lack of clarity and having to now upgrade the licence and pay more (especially with the poor customer experience detailed below).

 

Also, I have cannot get hold of any  support by telephone or chat. My last telephone call 30/12/16, I was on hold for 20 minutes before I hung up. Online chat does not seem to work on any of my devices. The other online support resources sends me in an infinite loop of checking on line and going to the support section. Hopefully, this message will get a response.

 

Please could I have a solution to my problem of getting my second user on the MBP access to Freedome.

 

 

 

Comments

  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi ob1,

     

    I will get back to you via Private Message for further discussion.

  • ob1
    ob1 Posts: 2

    Laksh

     

    Thanks for your private message. Your solution is working. I have sent another private message with a couple of questions.

     

  • Laksh
    Laksh Posts: 4,444 Community Manager

    Glad to hear that the solution worked, ob1! You're welcome!

  • creb17
    creb17 Posts: 1

    I have the same problem as ob1. Any fix to this? Thanks

  • I also have the same problem since January. I am located in Taiwan so it should not the China Firewall that is the problem.

This discussion has been closed.