IOS 10 update erased my iPhone Freedome licence
Freedome was installed in my iPhone 6 as part of multi-licence package.
I updated this iPhone to IOS 10 two days ago with the result that after the update Freedome did not recognize the licence and asked me to buy a new one. I tried activation by using the original licence password, but it was rejected "because I had used it already in the same iPhone". So Freedome is "off" in my iPhone is even though I have a valid licence.
The problem reminds me of a similar one I had short time ago when I replaced my old iPad and transferred its contents from the backup to the new one: the Freedome licence was lost during the process. The multi-licence could not be reactivated and the workable solution was to use an individual licence instead. For information: I updated also this iPad to IOS 10 and encountered no problems with the Freedome licence in the process.
Seems there are shortcomings in the multi-licence process, which do not affect single licences.
How can I reactivate my valid iPhone Freedome licence which was lost in during the IOS 10 update?
Comments
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hi,
Did you reset anyhow the phone to factory settings before performing the upgrade?
The upgrade to IOS10 shouldn't modify the licence of installed apps(including Freedome).
Please open a support ticket, so we can investigate this behavior and assist you with your license.
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I followed the standard IOS upgrade procedure as was made available by Apple. I did not do any resets , but they may well have been part of the upgrade procedure itself.
The problem I refer to occurred in my iPhone 6 which had an earlier multi-platform licence for Freedome.
Just a note: there was no problem with Freedome when I upgraded my iPad Pro to IOS 10 on the same day. The only difference is that iPad was under a separate (individual) licence (which I got i.a. on an earlier occasion a couple of weeks earlier when I had similar problem with its multi-platform licence).
In that case I was taking a new iPad Pro into use and transferred the contents of my old iPad (which had the licence) from the backup in my P; however, the Freedome licence was not transferred with the contents though everything else was.
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