IOS 10 update erased my iPhone Freedome licence

Bulbhead
Bulbhead Posts: 27 New Member

Freedome was installed in my iPhone 6 as part of multi-licence package.

 

I  updated this iPhone to IOS 10 two days ago with the result that after the update Freedome did not recognize the licence and asked me to buy a new one. I tried activation by using the original licence password, but it was rejected "because I had used it already in the same iPhone". So Freedome is "off" in my iPhone is even though I have a valid licence.

 

The problem reminds me of a similar one I had short time ago when I replaced my old iPad  and transferred its contents from the backup to the new one: the Freedome licence was lost during the process. The multi-licence could not be reactivated and the workable solution was to use an individual licence instead. For information: I updated also this iPad to IOS 10 and encountered no problems  with the Freedome licence in the process.

 

Seems there are shortcomings in the multi-licence process, which do not affect single licences.

 

How can I reactivate my valid iPhone Freedome licence which was lost in during the IOS 10 update?

Comments

  • Bulbhead
    Bulbhead Posts: 27 New Member

    Once more, could anyone help? The update  to IOS 10 cut my valid  Freedome licence in my iPhone (part of multi-platform licence) short. How can I restore this licence which still has five (prepaid) months to go?

  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    hi, 

     

    Did you reset anyhow the phone to factory settings before performing the upgrade?

    The upgrade to IOS10 shouldn't modify the licence of installed apps(including Freedome).

     

    Please open a support ticket, so we can investigate this behavior and assist you with your license.

  • Bulbhead
    Bulbhead Posts: 27 New Member

    I followed the standard IOS upgrade procedure as was made available by Apple. I did not do any resets , but they may well have been part of the upgrade procedure itself.

     

    The problem I refer to occurred in my iPhone 6 which had an earlier multi-platform  licence for Freedome.

     

    Just a note: there was no problem with Freedome when I upgraded my iPad Pro to IOS 10 on the same day. The only difference is that iPad was under a separate (individual) licence (which I got i.a. on an earlier occasion a couple of  weeks earlier when I had similar problem with its multi-platform licence).

     

    In that case I was taking a new iPad Pro into use and transferred the contents of my old iPad (which had the licence) from the backup in my P; however,  the Freedome licence was not transferred with the contents though everything else was.

     

     

  • Bulbhead
    Bulbhead Posts: 27 New Member
    Support requested (sppose this is the ticket).
  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Thank you for the update. I highlighted the ticket to  our support.

  • Bulbhead
    Bulbhead Posts: 27 New Member
    In any case I want my Freedome back soon!
This discussion has been closed.
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