My Freedome subscription is for 5 devices, bur can now use for 4 devices only after recently replaci
My Freedome subscription for 5 devices is dated 7 February (and is for: 1 pc + 2 iPads + 2 iPhones). There was no problem with this subcription initially. I then replaced one of theolder iPads (=iPad A) with a new one (=iPad on 22 July in the following manner: 1) I made a full backup of iPad A in a pc 2) I set the (new) iPad B up and transferred the contents of iPad A from the backup in the pc 3) I then restored factory settings to the original iPad A and gave it away (to my grandchild, if anyone needs to know).
Initially I had no problems using Freedome with iPad B; it functioned in these five devices (of which one was new) as before. Then, on 5 August I got an error message on iPad B asking for product code for Freedome. I tried the code given for my subscription, but it was rejected, with the claim that I had exceeded the number of devices for my subsciption (which I had not).
I tried to sort this matter out with Cleverbridge through whom the subcription was processed. According to Cleverbridge this is a technical problem which only F-Secure can solve. I therefore sent a message explaining the situation to F-Secure Support on 6 Aug and, in order to stay protected, paid extra for a separate one month Freedome subcription for iPad B from AppStore (despite having a valid subription for 5 devices until February 2017). I sent another support request on 16 Aug, but no response from F-Secure so far.
The Apple iTunes Store reminded me just yesterday (19 Aug) that my one-month (extra) Freedome subscription will expire on 5 Sep and I hope I will find a working solution to this problem well before that via this Forum or F-Secure support.