Place: Sweden

leni · May 2016

Why has Sweden been removed from the list of places (countries) that can be chosen.

Chameni · May 2016

Hi leni,

Welcome to our F-Secure Community!

May I know in which OS you installed Freedome on? And which version of Freedome is installed currently?

If you are not able to see it on your current list, could you please send us the screenshot from Freedome?

Thank you.

leni · May 2016

Hei, I use freedome on my Ipad, 9.3.1. I used to be able to switch to Sweden when I visited that country. When i'm abroad I pic Finland to be able to watch finnish tv. Thanks for suååort in this matter.

Chameni · May 2016

Hello leni,

Do you mean you are not able to change your location to Sweden anymore? And we have checked on your side, we are able to look up this location. Have you try to reinstall the program and check if the issue persist.

Thank you.

leni · May 2016

Hei! It's just how i mean. I'll try to reinstall the app. Thanks.

leni · May 2016

Hei,

I deleated Freedome and reinstalled it but the problem remains. No Sweden on location list!

Chameni · May 2016

Hi Leni,

I will send you a private message regarding this issue.

Thank you.

leni · May 2016

I cannot send the screenshot this way. Can I get an email-address? I'm from Finland.

Leni

Chameni · May 2016

Hi Leni,

We have received the screenshot you sent in earlier. We need your assistance to create a support ticket in order for us to investigate on this issue and I will send you a private message the steps to get the log file from your Ipad.

Thank you.

leni · May 2016

Thanks, I will read the private message.

Place: Sweden

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