Freedom can establish connection after latest update (mac)

Ack27Ack27 Posts: 3
in F-Secure FREEDOME

Since i did the latest update for Freedom (Mac) Freedome can not establis a working connection. When i open the Freedome app and turns on Freedome on the big button it starts to try to make a connection, but after a while i turns off and no secure connection can be made.

 

What can i do to solve this?

 

Thank you!

onkelandisZuiko35
2Like

Comments

  • onkelandisonkelandis Posts: 2
    there is the same problem on my system - mac osx 10.11.3
    freedom version 1.3.2910.0.......???
    Ack27
    1Like
  • onkelandisonkelandis Posts: 2
    it woks now
    my way
    delete "freedom" first in the app folder
    emty the trash
    download the latest "frredome" version
    install new (copie freedom in the app folder)
    it woks !!!
    Like
  • Ack27Ack27 Posts: 3

    Yes, that made it work again!

    Thank you!!

    Like
  • bdescleebdesclee Posts: 1

    It works for me too on my MBAir ! Thanks !

    Like
  • BenBen Posts: 2,641 F-Secure Product Expert

    Hi,

     

    We have a new Freedome version available for OSX, v1.3.2915.0 should fix the upgrade problems from the previous release.

    Like
  • LarsOHLarsOH Posts: 2

    Yep!

    Deleting, downloading and re-installing did solve the connectivity-problem on my OS X 10.11.4 Public Beta 6!

     

    Thanks!

    Like
  • LarsLanderLarsLander Posts: 4

    Does not work for me. Re-installed updated Freedome on MacBook with latest mac osx several times and it disconnects within a second after launch everytime leaving the error message "data required to run Freedome is missing or corrupted please reinstall the software. Is there a Download for the prior version of Freedome which worked great?  Also, You need to create an uninstall program for F-Secure Freedome to obviate update issues on the Apple MacBook Platform.

    Like
  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello LarsLander,

     

    Could you try the following:

    -remove Freedome from /Applications.

    -delete folders "/Library/Application Support/F-Secure/FSFreedome"

    and

    "~/Library/Application Support/F-Secure/FSFreedome"

    -remove "Your F-Secure Freedome Key" from your login keychain (it's in Passwords category if present)-> it was not present for this user
    -reinstall the latest version

     

    I'll forward your request for a dedicated removal tool for Freedome on OSX.

     

    Like
  • LarsLanderLarsLander Posts: 4
    I have sent you an email.
    I have done what you asked, but still won't connect. See attached Screen Shot in email.
    Peter
    Like
  • ChameniChameni Posts: 235

     

    Hi LarsLander,

     

    I have highlighted your post to our Support team for further looking into this issue. They will get back to you for further investigation.

     

    Thank you.

    Like
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