Unable to activate SAFE bought from store.

daiday · February 2016

Hi there!

I bought F-Secure safe box from a physical store. Card on it told me to go to certain address and enter code. When getting into that address I was prompted to create this f-secure account but nowhere was I able to enter my code. I also tried to enter this code as coupon code in f-secure store but to no avail.

What am I supposed to do now?

Btw. Someone should renovate this site. It looks nice but is confusing and pretty clumsy. Just saying. Smiley Very Happy

Simon · February 2016

Have you created a SAFE account?

SAFE Portal

daiday · February 2016

Yes!

Re-enter address where I made the account gets my to my account info page.

Following your link gets me to same page (however it shows 502 bad gateway error on that page).

Simon · February 2016

Yes, I'm getting that too now. Sorry, not sure what's going on.

daiday · February 2016

I am from Finland.

Simon · February 2016

I edited my post above, as I'm getting the bad gateway error as well now.

Laksh · February 2016

Hi daiday,

Are you still having the same Error 502 when you login to your SAFE account? If not, could you try to navigate to your account and go to Orders and Payments? Do you see an option called Subscriptions and 'Enter a code'?

daiday · February 2016

Hi there!

502 was temporary.

However my "Orders payment"("Tilaukset ja Maksut"*) section has only "Buy now"("Osta nyt") option and nothing else.

*Actual Finnish text.

Laksh · February 2016

Hi daiday,

If you are unable to see that option, I would recommend to chat with our support team or open a support request to check on your account.

Unable to activate SAFE bought from store.

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