Renewal payment f secure safe

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Jm1
Jm1 Posts: 7 Observer
in F-Secure Internet Security

although renewal and payment showing on account I still get message telling me to renew within next 27 days. - why?

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  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee
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    Hi Jm1,

     

    Since this is regarding the payment/renewal of your SAFE account, I would recommend to open a support request in order to check or confirm on your subscription renewal.

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  • Jm1
    Jm1 Posts: 7 Observer
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    Confirmation of renewal has been received via email. But still receiving message about expiry (now 18 days left) when computer is switched on.

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  • Jm1
    Jm1 Posts: 7 Observer
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    Confirmation of renewal has been received via email. But still receiving message about expiry (now 18 days left) when computer is switched on. Updating software as usual at present.
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  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee
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    Hi Jm1,

     

    Have you been able to contact our Support team about this issue as mentioned in my last post? Please do open a support ticket if the issue persists.

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  • Jm1
    Jm1 Posts: 7 Observer
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    Thanks but how do I open support ticket?
    Cleverbridge have acknowledged payment and say to contact F Secure. Still receiving message today that expiry is up at end of month on both devices I use.
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  • Jm1
    Jm1 Posts: 7 Observer
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    Have now found link from previous message to open support ticket.
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  • Jm1
    Jm1 Posts: 7 Observer
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    Hello,
    Just to update. Have contacted both Cleverbridge and F-Secure - opened support ticket and followed instructions to uninstall then reinstall software; however, it hasn't worked. Now 13 days left. What will happen - will I still be protected? Used on two devices and both display same message. Account details show payment has been received.
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  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee
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    Hi Jm1,

     

    I have highlighted your reply to our support team in your respective case. They will check further on this and get back to you soon.

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  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee
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    Thanks for updating us, @Jm1! Glad to know all sorted now.

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