Renewal payment f secure safe

Jm1Jm1 Posts: 7
in F-Secure SAFE

although renewal and payment showing on account I still get message telling me to renew within next 27 days. - why?

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  • Jm1Jm1 Posts: 7
    Accepted Answer

    Hi

    I am pleased to report that Cleverbridge have finally updated and registered my renewal payment - not sure why it has taken them so long, even after contacting them on 25 December to tell them that my latest payment was not showing in 'billings' in 'My F-Secure'. F-Secure have also been trying to help me  - uninstalling and reinstalling software. They had asked me to telephone them. But it is now sorted.

    Thank you for your help. 

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Answers

  • LakshLaksh Posts: 4,428

    Hi Jm1,

     

    Since this is regarding the payment/renewal of your SAFE account, I would recommend to open a support request in order to check or confirm on your subscription renewal.

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  • Jm1Jm1 Posts: 7

    Confirmation of renewal has been received via email. But still receiving message about expiry (now 18 days left) when computer is switched on.

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  • Jm1Jm1 Posts: 7
    Confirmation of renewal has been received via email. But still receiving message about expiry (now 18 days left) when computer is switched on. Updating software as usual at present.
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  • LakshLaksh Posts: 4,428

    Hi Jm1,

     

    Have you been able to contact our Support team about this issue as mentioned in my last post? Please do open a support ticket if the issue persists.

    Jm1
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  • Jm1Jm1 Posts: 7
    Thanks but how do I open support ticket?
    Cleverbridge have acknowledged payment and say to contact F Secure. Still receiving message today that expiry is up at end of month on both devices I use.
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  • Jm1Jm1 Posts: 7
    Have now found link from previous message to open support ticket.
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  • Jm1Jm1 Posts: 7
    Hello,
    Just to update. Have contacted both Cleverbridge and F-Secure - opened support ticket and followed instructions to uninstall then reinstall software; however, it hasn't worked. Now 13 days left. What will happen - will I still be protected? Used on two devices and both display same message. Account details show payment has been received.
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  • LakshLaksh Posts: 4,428

    Hi Jm1,

     

    I have highlighted your reply to our support team in your respective case. They will check further on this and get back to you soon.

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  • LakshLaksh Posts: 4,428

    Thanks for updating us, @Jm1! Glad to know all sorted now.

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