Renewal payment f secure safe

Jm1

although renewal and payment showing on account I still get message telling me to renew within next 27 days. - why?

[Deleted User]

Hi Jm1,

 

Since this is regarding the payment/renewal of your SAFE account, I would recommend to open a support request in order to check or confirm on your subscription renewal.

Jm1

Confirmation of renewal has been received via email. But still receiving message about expiry (now 18 days left) when computer is switched on.

Jm1

Confirmation of renewal has been received via email. But still receiving message about expiry (now 18 days left) when computer is switched on. Updating software as usual at present.

[Deleted User]

Hi Jm1,

 

Have you been able to contact our Support team about this issue as mentioned in my last post? Please do open a support ticket if the issue persists.

Jm1

Thanks but how do I open support ticket?
Cleverbridge have acknowledged payment and say to contact F Secure. Still receiving message today that expiry is up at end of month on both devices I use.

Jm1

Have now found link from previous message to open support ticket.

Jm1

Hello,
Just to update. Have contacted both Cleverbridge and F-Secure - opened support ticket and followed instructions to uninstall then reinstall software; however, it hasn't worked. Now 13 days left. What will happen - will I still be protected? Used on two devices and both display same message. Account details show payment has been received.

[Deleted User]

Hi Jm1,

 

I have highlighted your reply to our support team in your respective case. They will check further on this and get back to you soon.

Jm1

Hi

I am pleased to report that Cleverbridge have finally updated and registered my renewal payment - not sure why it has taken them so long, even after contacting them on 25 December to tell them that my latest payment was not showing in 'billings' in 'My F-Secure'. F-Secure have also been trying to help me  - uninstalling and reinstalling software. They had asked me to telephone them. But it is now sorted.

Thank you for your help. 

[Deleted User]

Thanks for updating us, @Jm1! Glad to know all sorted now.