Forum language: EN | FI
although renewal and payment showing on account I still get message telling me to renew within next 27 days. - why?
I am pleased to report that Cleverbridge have finally updated and registered my renewal payment - not sure why it has taken them so long, even after contacting them on 25 December to tell them that my latest payment was not showing in 'billings' in 'My F-Secure'. F-Secure have also been trying to help me - uninstalling and reinstalling software. They had asked me to telephone them. But it is now sorted.
Thank you for your help.
Since this is regarding the payment/renewal of your SAFE account, I would recommend to open a support request in order to check or confirm on your subscription renewal.
Confirmation of renewal has been received via email. But still receiving message about expiry (now 18 days left) when computer is switched on.
Have you been able to contact our Support team about this issue as mentioned in my last post? Please do open a support ticket if the issue persists.
I have highlighted your reply to our support team in your respective case. They will check further on this and get back to you soon.
Thanks for updating us, @Jm1! Glad to know all sorted now.