Difficulty in getting support from cleverbridge
I have just overcome a real difficulty with Cleverbridge and F-secure SAFE, but it took me over a week of mails. Firstly Cleverbridge said I had cancelled my Safe system and they returned the £xx I paid via Virginmedia arrangements. Then when I tried to re-install, they offered me the Virginmedia rate of £xx, but when I clicked on that it took me to a site which asked for £xx.xx and invited me to "buy now" So I did not and tried to get cleverbridge to sort it, but got nowhere wiith them and eventually had to go back to virginmedia and in particular, their F-secure team to get it fixed and after several days with no anti virus, was given the Virginmedia install program. Then I tried to install and it said that F-secure was already installed, so I had to uninsall it before finally getting the virginmedia system to correctly install F-secure SAFE. What a waste of time and how beaurocratic can you get? F-secure is a great Antivirus, but their systems for installation are appalling. I had earier had a similar incident when I installed Windows 10 as it deleted my F-secure in the process, so I am getting used to their prro customer service.
EDIT: masked renewal price details